Product Trainer

Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is, “a while,” then you’re in good company. Even though access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry

Ok... but what does all of that actually mean? Banks and credit unions are using some old-school systems, which make adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.

Want proof? As the largest provider of software connectivity to 1 in 4 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our ~300 team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.

The Cliffs Notes  

The Product Trainer will play a key role in enhancing Kinective’s employee experience through high-impact orientation, onboarding, and ongoing product training programs. You will accelerate ramp time, build confidence, and boost efficiency by equipping employees with deep and practical knowledge of our products. A successful candidate will identify knowledge gaps, design targeted product training, and deliver engaging learning experiences that support employee growth and drive customer success. 

What you’ll own: 

• Plans, creates, organizes, and delivers onboarding, orientation, and product-specific training for new and existing employees. 
• Develops targeted training programs to build deep and comprehensive knowledge of Kinective’s product suite, ensuring employees have the skills to support, use, or sell our products effectively. 
• Creates and maintains product-focused training manuals, reference guides, and learning materials in partnership with product teams and subject matter experts. 
• Facilitates in-person and virtual training using a variety of formats including demos, group discussions, lectures, simulations, and videos. 
• Tracks and maintains records of product training participation, assessments, and follow-up training needs. 
• Measures training effectiveness through assessments, surveys, and participant feedback with a focus on product knowledge retention and practical application. 
• Stays current on product updates, new features, and industry best practices to continuously improve training content and delivery. 

What you’re great at:

• Excellent verbal and written communication skills.
• Outstanding presentation skills.
• Strong understanding of Kinective’s comprehensive product suite.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to thrive in a constantly changing environment, managing multiple priorities and navigating complex organizational dynamics. 
• Ability to maintain confidentiality of information related to the company and its employees.
• Top-class time-management skills and an ability to independently organize and coordinate multiple concurrent projects.

 Necessary Qualifications: 

• Bachelor's degree preferred 
• Extremely proficient with Microsoft Office Suite and related programs.
• Ability to travel on occasion.

Why Kinective? 

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.  

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like? 

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to meet deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values 

Deliver success. We strive to exceed customer expectations. 

We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way.

We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.?  

One Kinective. Together, we win. 

By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future. We are driven by the pursuit of what’s possible. 

Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team 

In this role, you would be a part of the Talent Team, reporting to the Manager of Talent Development  

Office Expectations: 

This role is remote-friendly. Candidates located near one of our central offices may be expected to follow a hybrid work schedule. 

Well, you’ve made it this far... 

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together. 

Take a deeper dive into all things Kinective at kinective.io 

Please note that this role does not currently offer sponsorship opportunities.