Field Cybersecurity Support Specialist

ICF is actively recruiting for a Field Cybersecurity Support Specialist become a part of our team. This pivotal role involves providing remote support to our small business clients across the US and its territories, assisting them in evaluating their information security stance and addressing security concerns.

The role of Field Cybersecurity Support Specialist requires a solid foundation in desktop, server, network, or security administration, coupled with a keen interest in learning new technologies. The candidate we’re seeking should have practical knowledge of Windows Server operating systems, Active Directory and Domain Services, firewall access control, Virtual Private Networks (VPN), and standard security controls and practices.

This fully remote position and requires travel for conducting independent onsite assessments and supplementing our existing onsite assessment team as required, up to 25% of the time.

Key Responsibilities:

• Assessment Support
  • Schedule and perform vulnerability scans of client networks
  • Review and follow up on critical issues identified by assessments
  • Assist with support, maintenance and enhancement of scanning infrastructure
  • independently research and recommend sound technical solutions to security issues and guide client onsite staff with implementation

• Technical Support
  • Monitor, perform and coordinate responses for support request with team members
  • Research solutions, review vendor and product documentation
  • Develop technical guidance to address common assessment findings
  • Interpret, understand and implement security policies and controls

• Assist with internal infrastructure support as skills permit
  • Utilize existing administrative skills and develop of new skills
  • Maintenance of Firewalls, Switches and Routers
  • Maintenance of VMware server with Windows and Linux virtual machines
  • Windows and Linux System Administration and troubleshooting
  • Monitor production environment performance, operations and backups

• Special project support
  • Assigned to leverage existing or develop new skills as needed
  • Learn to assess, interpret, document, and communicate findings and recommendation of client onsite and cloud computing environments

Basic Qualifications:

• Bachelor’s degree in Computer Science or related technical field.
• An additional 4 years of experience can be substituted for degree
• 6 years combined experience in at least two areas below is required:
  • Microsoft Windows Server, Active Directory, and application server administration
  • Microsoft 365 or Azure Cloud Services
  • Unix or Linux operating systems administration
  • Virtual server administration: VMWare or Windows Hyper-V preferred
  • Network administration of routers, firewalls and switches
  • General Network and System security, Information Assurance, or Cyber Security
  • Implementation of security standard for FISMA or industry compliance requirements
  • Desktop support, helpdesk, hardware or software management
  • Application programming, preferably with PHP, SQL, Java, other OOP languages

Professional Skills and Experience:

• Strong verbal and written communication skills
• Strong customer support skills 
• Proficient with MS Office applications

Preferred Qualifications:

• Microsoft System Administration Certification(s)
• Microsoft 365 or Azure Cloud Certification(s)
• VMWare Certification(s)
• Cisco Certification(s)
• CompTIA Network+, Security+
• ISC2 or GIAC security certification

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: