PROvider Onboarding Specialist

Your Impact

The primary purpose of the PROvider On-Boarding Specialist is to ensure that Lowe's has a 3rd party service PROvider pool (Installers, General Contractors, Repair Service PROviders) that is able to meet the needs of the business in regards to Lowe's PROvider strategy, as well as ensure that all 3rd party service PROviders comply with Lowe's application and contractual compliance guidelines. This includes responsibility for initiating PROvider set up and onboarding, collaborating with insurance PROviders and their agent(s) to communicate Lowe's insurance and application requirements, monitoring the PROvider on-boarding process for service PROviders within Service Agreements (SLAs), and serving as a resource to the field personnel (DMIS) on process and service PROvider compliance issues.

What You Will Do

• Reviews and validates the accuracy of the online 3rd party service vendor applications based on the Risk Management & Service Support guidelines
• Manages the set-up process for all service PROviders through various Lowe's based systems
• Processes all insurance and licensing cancellations and renewals, service PROvider agreement terminations, and service PROvider open for payment requests
• Confirms that compliant background checks are on file for the PROvider while ensuring compliance standards are met by both the PROvider and Lowe's
• Identifies deficiencies with insurance and application documents, partnering with service PROviders and their agents, as necessary, to remedy errors; approves minor deficiencies as appropriate
• Inputs new vendor information into the Lowe’s Vendor System and works with Vendor Maintenance on the issuance of vendor numbers
• Monitors upcoming insurance expirations; notifies service PROviders via email and phone to ensure compliance to support business need; collect and retain various state required compliance documents
• Compiles necessary documents which may include service PROvider agreements, applications and insurance documents for archival purposes
• Serves as subject matter expert to Lowe’s Service Support personnel, Field Personnel, and service PROviders for application process and insurance related questions
• Create and/or update team training and resource materials, as required
• Serve as a resource to complete monthly reports and special projects, as needed
• Facilitate centralized on-boarding sessions with new PROviders

Minimum Qualifications

• Associate's Degree Business Administration, related field, or equivalent experience, and 3-5 Years Experience in defined process role preferably in a team environment

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.