Technical Support Engineer

Description

Our Mend.io Technical Support team continues to expand. We are looking for an engineer who is eager to get immersed in the world of security and compliance associated with the use of opensource and closedsource software, specifically in the Software Composition Analysis (SCA) and Static Application Security Testing (SAST) fields. The ideal candidate is innately curious, has excellent communication skills, and has a high aptitude for quickly learning new leadingedge technologies used in today’s SDLC practices. If you are excited about the idea of learning how software security vulnerabilities are found, reported, and remediated in today’s world of software development, as well as experiencing handson a multitude of cuttingedge tools including software package managers, source code management (SCM) systems, CICD solutions, containers, orchestration and more, this is the job for you!

In this role, you will be performing technical analysis and first response to incoming customer issues which involves technical troubleshooting, issue replication, and solutionworkaround recommendations. You will be escalating complex issues to senior staff via smart routing and case reassignment. In addition, the role entails providing prompt and accurate support to customers reaching out to us from the Mend.io application interface via our integrated chat solution. As the first point of contact, the Frontline Support Engineer has a privileged and essential responsibility in delivering an impactful and memorable experience to our customers.

Location: Home Office (Remote)

Requirements

Requirements

• Bachelor’s Degree in an ITrelated field or 2+ years in a customerfacing Support role
• Knowledge or exposure to programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, etc.)
• Basic understanding of cloudhosted applications
• Familiar with various operating systems (e.g. Windows, Linux, OS X)
• Excellent analytical and problemsolving skills
• Outstanding communication skills in English (written and verbal)
• Location: Remote (Home Office) – United States

• Considered a plus:

  • Experience with ticketing systems (e.g. Salesforce, Jira)
  • Experience with SDLC and DevOps tools (e.g. GitHub, Azure DevOps, Jenkins)
  • Familiarity with containerization (e.g. Docker, Kubernetes, OpenShift, etc.)
  • Familiarity with cloud environments (AWS, MS Azure)
  • Familiarity with identifying opensource licenses and copyrights
  • Familiarity with Splunk and writing basic queries

  • Why Mend.io:

    Mend.io is redefining how modern organizations secure software, from open source and custom code to AI generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI driven development. Our platform combines intelligent automation, deep risk visibility, and developerfirst experiences, shaping the future of application security.

    We are also committed to building an inclusive, empowering workplace. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. Your perspective could be exactly what we need.

    The Benefits: Mend.io lives out its employeecentric culture by providing comprehensive benefits to its employees:

    • Competitive compensation
    • Affordable Health Insurances (5 plans to choose from), Dental and Vision
    • Flexible and Generous PTO
    • 401k with company match
    • Equity
    • Paid Parental Leave
    • Monthly Work from Home Allowance
    • One Time Home Office Setup Stipend
    • Team social events (locally and virtually)
    • Collaborative and innovative environment
    • Leadership that supports and encourages professional growth and development

    • Our Culture:

      At Mend.io, we are building more than the future of application security we are building a culture where diverse perspectives drive innovation. As we lead the way in securing AI powered applications, we believe the best solutions come from teams where everyone feels seen, heard, and empowered to thrive.

      We are committed to a workplace rooted in respect, trust, and growth. That means supporting your development through mentorship, learning, and meaningful challenges, while also valuing flexibility and balance.