Offer summary

Qualifications:

Strong troubleshooting and problem-solving skills., Proficiency in Google Suite preferred., Understanding of cloud-based technologies and systems., Experience in a data-driven environment is a plus..

Key responsibilities:

Assist in client onboarding and retention activities.

Provide data and design services, including reports and file imports.

Facilitate product training and group learning sessions.

Support senior staff with administrative and project tasks.

Job description

First Things First - What We Can Offer You

Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Flexible work environment
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
Check out our website for more about working at Simpro Group https://www.simprogroup.com/company/careers

The Job

Implementation Associate is responsible for providing client onboarding and retention initiatives, such as modular training or data and design services. They work collaboratively with senior staff to assist in client deployments.

What You’ll Do

Provide data & design services to customers such as importing files and creating reports or output documents.
Facilitate modular feature-based training of Simpro Group’s products.
Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
Help with customer preparation sessions or assist with administrative and project-related initiatives.
Facilitate feature-based workshops or group learning modules.
Develop and maintain product knowledge, including staying up to date with recent product releases.
Work towards developing industry knowledge and business acumen.
Pursue opportunities to promote customer features or add-on adoption.

What You’ll Bring

Excellent troubleshooting, problem-solving, organisational, and questioning skills.
Proficiency in Google Suite is preferred.
A good understanding of cloud-based technologies and systems.
The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
Ideally, experience of working in a data driven environment.
An ability to stay focused on assigned tasks.
An inquisitive and solution focused mindset.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.

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