Customer Cares Representative

Dealership:

Customer Cares Representative

Location: Medford, OR (On-site)

Compensation Range: $19/hr - $21/hr

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey!  

The Customer Cares Representative will be responsible for ensuring the highest level of customer satisfaction by timely resolving concerns between customers and the dealerships. The Customer Cares Representative will demonstrate Lithia & Driveway’s mission and core values with humble confidence.  

What You’ll Do:  

• Serve as a liaison between the customer and dealership

• Take incoming calls from the Lithia Cares Hotline and fielding incoming cases to correct departments

• Input customer concerns into the CRM queue

• Respond to customer and Third Party inquires. Following up with customers within 48 hours to ensure communication and a pathway to resolution

• Trend and track customer concerns in our Salesforce program

• Develop continuous improvement plans for the dealerships by documenting observations and tracking concerns

What You’ll Bring:  

• Professional knowledge of Microsoft Office applications

• Strong organizational skills with attention to detail

• Sense of urgency

• Excellent communication skills

• Active Listening

• Critical Thinking

• Time Management

• 1 or more years of experience in a professional or retail setting

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.