VIP Consultant

About the Role:

Are you passionate about delivering white-glove service in a fast-paced, dynamic environment?  We’re looking for a VIP Consultant to support our internal staff and corporate executives with seamless corporate travel arrangements.  As a VIP Consultant, you’ll handle the end-to-end travel experience for our internal teams, ensuring that each trip is smooth, cost-effective, and aligned with our corporate travel policies.

This role requires a sharp eye for detail, expert-level travel knowledge, and a commitment to providing outstanding customer service—day or night. Normal business hours are Monday – Friday 8:30am-8:30pm EST.  You will participate in a rotating after-hours support schedule to assist with urgent travel needs or last-minute changes.

What You’ll Do:

• Coordinate complex domestic and international travel itineraries for internal staff and corporate executives.
• Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
• Coordinate complex travel arrangements, including private aviation, leisure trips, groups and special events
• Handle personal requests such as event tickets, dining, appointments, and small group coordination
• Facilitate light policy guidance with lower adherence requirements
• Deliver proactive 1-on-1 check-ins and gather feedback through post-itinerary surveys
• Provide 24/7 VIP-level support during your scheduled after-hours week which is rotated with your team
• Monitor and respond to urgent changes, cancellations, and rebookings with speed and professionalism.
• Offer expert guidance on travel documentation, visa requirements, and travel advisories.
• Serve as a dedicated Customer Success Manager, ensuring seamless travel and lifestyle experiences
• Conduct welcome meetings and maintain up-to-date client profiles
• Offer tailored support including flight monitoring, hotel reconfirmations, rate/membership validation, and folio retrieval
• Proactively identify cost-saving opportunities and negotiate better travel solutions.
• Serve as a floater across three distinct teams to support daily operations and develop a strong understanding of each team’s business functions.
• Manage multiple shared inboxes, ensuring timely, professional, and accurate responses and follow-ups.
• Collaborate with the finance and HR teams to ensure accurate billing, reporting, and policy adherence.

What We’re Looking For:

• 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
• Proficiency with GDS systems (Sabre, or similar).
• Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
• Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
• Luxury service background with experience supporting high-level executives or VIP clients
• French language skills a plus; ability to communicate in both English and French is beneficial for supporting bilingual teams and clients.
• Exceptional organizational, communication, and multitasking skills
• Discretion, poise, and professionalism under all circumstances
• Exceptional communication and customer service skills, especially under pressure.
• Availability for rotating on call after-hours duty.
• Ability to multitask, problem-solve, and stay calm in high-stakes situations.
• Strong attention to detail and a proactive mindset.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.