Offer summary

Qualifications:

Minimum of 1 year of customer service experience in healthcare. Experience in billing and collections is required., Knowledge of CPT and ICD-10 coding standards. Familiarity with billing regulations and guidelines., Strong communication skills to effectively explain financial information to patients., Ability to work remotely with a private, professional environment and high-speed internet..

Key responsibilities:

Identify and collect outstanding patient balances. Discuss payment options with patients.

Monitor unpaid balances and assist patients in understanding their bills and insurance claims.

Handle escalated or complex patient account issues and resolve them.

Prepare and analyze reports related to billing and collections activities.

Job description

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.

The Financial Counselor is responsible for identifying and collecting outstanding patient balances and discussing financial opportunities. Financial Counselor I; seeks to clearly explain to patients on outstanding balances and discussing payment options, while adhering to company policy. This position also collaborates closely with internal stakeholders including the Revenue Cycle Management, Contracting & Credentialing teams, Data Analytics, Payer Strategy, Financial Coordinators and Clinical teams.

Location: Remote

Schedule: Full time (40 hrs) - Monday-Friday, with rotating weekends. Normal business hours.

Target Pay Range: starting at $26.00

Benefits:

3 Weeks PTO + 8.5 days of additional sick time + 8 paid holidays
Paid parental leave
100% Employer Paid Medical, Dental, and Vision Insurance
Employer Paid STD & LTD
401k
$50 monthly Remote Work Stipend

You can expect to:

Understands and stay informed of the latest billing guidelines for Medicare, Medicaid, MCOs, commercial insurance and self-pay, along with collections rules and guidelines.
Monitor unpaid balances and work with patients to help them understand amounts owed, insurance balances, payment plan options and collect payments accordingly,
Handles escalated or complex patient accounts issues and discharges resolution.
Identify trends and work with the Team leaders to address the root cause.
Complete daily, weekly and monthly reports and conduct analysis where needed.
Maintain highest confidentiality; adheres to all HIPAA guidelines and regulations.
Regular and predictable attendance is required.
All other duties as assigned.

Qualities we're looking for:

1-year of face-to-face or over-the-phone customer service in healthcare.
1-year of billing experience.
Knowledge of CPT and ICD-10 coding.
Knowledgeable of billing and coding regulatory guidelines.
Ability to communicate effectively with all stakeholders.
Consistent access to a private work environment with high-speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

This is a full-time (40hrs per week) remote position.

#LIRemote #zr

About Bicycle Health:

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

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