Offer summary

Qualifications:

Fluency in Spanish (spoken and written)., Excellent customer service and problem-solving skills., Experience in e-commerce support or similar roles is advantageous., Strong technical skills and ability to work independently remotely..

Key responsibilities:

Assist Spanish-speaking customers via email, chat, and phone.

Troubleshoot and resolve issues related to orders, payments, and products.

Guide customers through the online shopping process and document interactions.

Collaborate with team members to improve support processes.

Job description

Patrique Mercier Recruitment ES is thrilled to announce a fantastic opportunity for a Spanish Speaking E-commerce Support Specialist! This remote position will allow you to work from the comfort of your home in Greece while providing exceptional support to our Spanish-speaking customers. If you have a strong background in customer service and a passion for e-commerce, we want to hear from you!

In this role, you will be the first point of contact for our valued customers, assisting them with their online shopping inquiries, resolving issues, and ensuring a seamless shopping experience. Your expertise and commitment to excellence will contribute significantly to our customer satisfaction and overall success.

Your Responsibilities

Deliver outstanding e-commerce support to Spanish-speaking customers through email, chat, and phone communications.
Troubleshoot and resolve various customer issues related to orders, payments, and product inquiries.
Guide customers through the online shopping process and provide assistance as needed.
Document customer interactions for reference and to help improve services.
Collaborate with other team members to streamline processes and enhance team efficiency.
Engage in training opportunities to stay informed about products and trends in the e-commerce sector.

Requirements

Fluency in Spanish (both spoken and written) is required.
Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
Excellent customer service and problem-solving skills.
Prior experience in e-commerce support or similar roles is an advantage.
Strong technical skills to navigate online platforms and troubleshoot effectively.
Ability to work independently in a remote environment and manage time effectively.
Attention to detail and strong organizational skills.
A friendly demeanor with a passion for helping customers succeed.

Benefits