Offer summary

Qualifications:

Fluent in spoken and written English., Basic computer literacy with ability to navigate multiple applications., Professional communication skills and customer service aptitude., Must pass a background check..

Key responsibilities:

Handle a high volume of inbound and outbound customer calls.

Resolve customer inquiries efficiently and professionally.

Document all call activity accurately using internal systems.

Maintain performance metrics including attendance and KPIs.

Job description

We are seeking dependable and customerfocused Remote Call Center Agents to join our growing team. This fulltime, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

Member Services: Inbound customer support

Retention: Inbound retention and customer engagement

PreCancel Services: Outbound reengagement and light collections

ThirdParty Collections: Available by request only

Schedules & Availability

Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)

PostTraining Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST

Attendance Requirements:

100% attendance required during training

Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

Handle a high volume of inbound and outbound customer calls

Resolve customer inquiries efficiently and professionally

Document all call activity accurately using internal systems

Adhere to all compliance and operational guidelines

Maintain performance metrics including attendance and key performance indicators (KPIs)

Requirements

Fluent in spoken and written English

Basic computer literacy and ability to navigate multiple applications

Must pass a background check

Professional communication skills and customer service aptitude

100% attendance required during the first 3 weeks of training

Work Environment Requirements

A private, quiet, and secure workspace free from distractions

No public or shared environments permitted during work hours

Technical Requirements

Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)

Dual Core 2 GHz processor (or better)

Minimum 4GB RAM

At least 80GB available hard drive space

Monitor: 18” or larger, with a resolution of 1920x1080

Wired keyboard and mouse (wireless peripherals not allowed)

Wired headset with noisecanceling microphone

Hardwired highspeed internet connection (no WiFi or satellite connections):

Minimum download speed: 20 Mbps

Minimum upload speed: 10 Mbps

Firewalled router required (direct modem connections are not permitted)