Technology Business Management Analyst

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

POSITION SUMMARY:

The Technology Business Analyst for the Operations CoE will support both IT Finance and Organization Agility efforts of Teladoc. They will be supporting the monthly and Quarterly capitalization process as well as the collection and reporting of delivery metrics in support of the Organizational Agility program.

This role will support all IT leaders by managing and tracking monthly allocations, integrating data across Jira, Airtable and Allstacks thus increasing overall agility across the IT organization.

WHAT YOU ARE GOOD AT:

• Organizing & Planning: understanding the cadence of data collection and gathering, catering reporting to audience level and ensuring we are driving value from data driven analysis

• Process: You are process driven and focused leveraging a set of best practice processes

• Reporting/Tracking: Great at reporting on the health of Strive program and monthly/quarterly feeds to business

• Establish and maintain processes for the IT group on Software controls and be the Subject Matter expert to auditors

• Communications: You are a great communicator in writing and verbally

WORK YOU’LL DO:

• IDS: Lead the IDS (Internally Developed Software) SOX Business Process Controls for RTE Certification - ensuring compliance with SOX, GAAP, and ASC standards, while coordinating audit deliverables and mitigating control risks across Finance, Accounting, Audit, Technology, Product, and HHS teams

• IDS: Validating current guidelines have been met across the organization to ensure allocations are whole and within our budget. Drive the monthly allocation process - ensuring timely, error-free reporting for financial submissions for Finance and Accounting

• IDS: Own and manage Airtable operations - including automation development, user permissions, field/base updates, vendor relationships, and contract/usage oversight

• Reporting: Develop and automate reports and dashboards in Power BI to track delivery metrics and recommend data driven actions

• . Reporting: Continually monitor, track and report on risks and trends, giving actionable insight to Leaders

• Financial Management: Manage and track the budget and manage all resources against that spending while providing regular and transparent finance reporting

• Gather Requirements: Lead teams in the identification of business requirements and processes needed to ensure we are consistently in line with our current strategies.

REQUIRED QUALIFICATIONS:

• 3+ years' experience in IT and/or Finance

• Excellent Organizational Skills

• Excellent Communication Skills

• Experience working with finance partners, adept at using Excel & AirTable

• Experience building out reporting and presenting to leadership using PowerPoint and PowerBI

• Strong English Skills

PREFERRED QUALIFICATIONS:

• Experience with creating management reporting decks

• Experience with Data visualization tools like Power BI

• Experience with Jira

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.