Engineering Operations Lead

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Overview

Qualified is the Agentic Marketing Platform for B2B companies. With Piper, the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

We are seeking a highly motivated and experienced Engineering Operations Lead to be a pivotal force in optimizing our engineering organization. In our lean engineering team, this role is designed to be the central driver for proactive management of our engineering landscape, operational excellence, and process refinement. You will partner closely with engineering leadership and Product Ops to take ownership of key operational domains, ensuring our teams are efficient, data-driven, and focused on the right priorities.

If you are passionate about streamlining workflows, identifying systemic improvements, and enabling engineering teams to deliver their best work, this role is for you.

What You'll Do

As our Engineering Operations Lead, you will:

1. Champion foundational engineering roadmaps: Champion the planning, prioritization, and execution of critical foundational engineering roadmaps, including security, compliance, customer commitments, and tooling improvements.

2. Drive data-driven decision making: Define key metrics, monitor engineering team performance and product/platform health, and use data-driven insights to inform strategic decisions and continuous improvement.

3. Enhance developer tooling & cost efficiency: Continuously seek opportunities to improve developer tooling, reduce operational costs across engineering teams, and optimize infrastructure spend.

4. Vendor management: Oversee the full lifecycle of engineering-related vendor relationships, including procurement, account ownership, feature adoption, and budget management.

5. Technical and security stewardship: Proactively identify, prioritize, and de-risk technical debt, operational inefficiencies, and security vulnerabilities, championing upgrades and serving as the security liaison

6. Optimize engineering processes & strategic planning: Partner closely with engineering leadership and Product Ops on the continuous refinement of engineering processes and workflows as well as planning to ensure the right work gets done at the right time by the right people.

What We're Looking For

• Experience: Minimum of 6+ years of experience in Engineering Operations, Technical Program Management, Engineering, Product Management or similar roles focused on improving the engineering landscape.

• Proven experience: Demonstrated success in an Engineering Operations, Program Management, or similar role focused on improving engineering efficiency, processes, and foundational systems.

• Systems thinking: Ability to understand complex technical landscapes and identify interconnected problems, leading to holistic and scalable solutions.

• Operational excellence mindset: A strong passion for identifying inefficiencies and implementing practical, impactful improvements.

• Data-driven approach: Experience defining metrics, analyzing data, and using insights to drive decision-making and measure success.

• Technical acumen: Sufficient technical understanding to effectively communicate with engineers, understand technical challenges, and champion foundational engineering initiatives.

• Exceptional communication & collaboration: Strong ability to articulate complex ideas to technical and non-technical audiences, influence stakeholders, and drive alignment across cross-functional teams.

• Proactive & self-directed: Ability to identify problems independently, propose solutions, and drive initiatives from conception to completion with minimal oversight.

• Organizational skills: Excellent ability to manage multiple priorities, projects, and stakeholders effectively.

Why Join Us

• High Impact: You will directly shape the operational efficiency and strategic focus of our entire engineering organization.

• Collaborative Environment: Work closely with engineering leadership and Product Ops while contributing significantly to our growth and success.

• Problem-Solving Focus: Tackle challenging and impactful problems that directly improve the daily lives of our engineers and the resilience of our platform.

If you're ready to take on a high-visibility role where you'll lead critical operational initiatives and help elevate our engineering organization, we'd love to hear from you.

About Qualified

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

One Team

We’re all in this together with a shared goal: grow the business and each other.  Work as a team, win as a team.  Collaborate and strategize across departments to deliver A+ work.  We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

On the heels of their Series C financing, Qualified is looking to grow the team so that they can do even more, even faster; they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.