Offer summary

Qualifications:

Minimum of 3 years experience as an executive assistant or receptionist., Strong written and spoken English skills., Proficiency in Microsoft Office Suite., Excellent organizational and communication abilities..

Key responsibilities:

Answer and manage incoming calls professionally.

Respond to emails and online inquiries promptly.

Maintain detailed records of customer interactions and transactions.

Manage documents received from DocuSign and Jotform, including filing and data entry.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Strong written and spoken English skills. 3+ years proven experience in executive assistant or receptionist roles.
Medical receptionist experience is preferred.
Exceptional communication skills.
Proficiency in Microsoft Office Suite. Strong organizational abilities and discretion.
Proven appointment scheduling experience.

Core responsibilities:

Answer and manage incoming calls promptly and professionally as needed (not in the initial stages of engagement).
Log tasks & shift requests to the appropriate team member through teams. Respond to emails and online inquiries with accurate and timely information.
Maintain a high level of communication with clients and team members. Keep detailed records of customer interactions and transactions, reporting and recording through ShiftCare & Teams.
Send reminders and confirmations for scheduled appointments.
Prepare & update Participant documentation with current information from signing.
Review Participant files to prepare and facilitate any/all updated documentation required.
Update and maintain accurate contact information in participant profiles.
Document and escalate complaints in participant profiles to the designated case worker.
Managing documents received from DocuSign and Jotform, filing, data entry and implementing.
Filing and uploading Staff and Participant information to all required platforms
Data collating from Staff and participants as needed.
Data entry and Recording of staff and participant information in all required platforms.
Updating internal registries with relevant data and information.
Writing support plans for Participants using templates and information provided.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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