Service Desk Technician L3 | Remote

We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on complex deployments.

Benefits and Compensation:

• ₱90,000 to ₱110,000 basic salary

• $500 travel allowance (upon regularization)

• ₱5,000 monthly health allowance

• Paid Time Off

• Annual Bonus (at risk)

Responsibilities:

Technical Support & Deployment

• Respond to time-and-material (T&M) service requests and support users across various environments.

• Independently manage small to mid-sized projects; assist senior engineers on large-scale deployments.

• Provide installation, configuration, and troubleshooting for:

  • Microsoft 365, Azure AD, Intune, and Google Workspace

  • Windows desktop/server environments and macOS systems

  • Firewalls, routers (Meraki, SonicWall), VLANs, VPNs, DNS, DHCP

Systems & Network Administration

• Setup and manage:

  • Hyper-V hypervisors and virtual machines

  • Backup and antivirus systems, file/print/remote access services

  • Email systems (Exchange, Gmail), user accounts, and permissions

Documentation & Process

• Log daily time entries (minimum 8 hours).

• Document and maintain client network environment details accurately.

Qualifications:

Experience

• 4+ years of experience with:

  • VLANs, Routing, Firewalls, Server Hardware (CPU/RAID/SCSI)

  • Data Backup/Recovery, VPN Connectivity

• 3+ years supporting:

  • Google Workspace

  • Apple/macOS in business environments

Skills

• Deep knowledge of Microsoft 365 and Google Workspace configuration

• Expertise in setting up Hyper-V VMs and maintaining server systems

• Strong understanding of firewall/router configuration

• Basic database server maintenance

Certifications (Preferred)

• MCITP, MCP, CCNA/CCDA/CCNP

• Project+

• Network+

• Apple Certified

Ideal Candidate Traits:

• Reliable, detail-oriented engineer with a focus on maximizing productivity and client satisfaction

• Receives consistently positive feedback from clients

• Able to follow direction while working independently in a remote environment