Field Service Technician

PVA is hiring a Field Service Technician to join our growing team in robotic automation. We are a five-time Albany Business Review Best Places to Work and Healthiest Employer award winner, recognized for combining cutting-edge technology with a strong, supportive culture. If you’re ready to take the next step in your field service career, we would love to connect!

Job Description: The Field Service Technician provides technical service for PVA's advanced manufacturing robotics. This position helps customers maximize value of products from pre shipment through end of life. The ideal candidate for this role will have mechanical aptitude with excellent interpersonal and problem solving skills. This position is based in our Halfmoon, NY office and requires frequent travel.

Job Details:

• 7:00 am - 4:00 pm/8:00 am - 5:00 pm Monday-Friday in-office schedule
• Heavy domestic travel 
• Starting pay $25.00 - $35.00 per hour depending on experience.
• On-the-job training provided

Job Description:

• Provides onsite support and installations at customer locations.
• Solves problems, diagnoses and resolves issues to ensure customer needs are met.
• Answers direct questions and resolves issues from customers.
• Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
• Ensures equipment is working properly on customer site to meet customer expectations.
• Assists customers with process improvement and optimization.
• Discerns whether issues are warranty related or at the customer’s expense.
• Fosters strong customer relationships through onsite visit, and after shipment service and installations as required.
• Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
• Leads, assists and supports team members when performing runoff, installation, rework installation, or onsite service.
• Shares information learned from customer within department.
• Maintains expert level technical knowledge of PVA product line.
• Maintains confidentiality of customer information, 100% of the time.

Skills:

• Highly effective communication and listening skills.
• Demonstrates a customer-centric mindset.
• A self-motivated professional who thrives both independently and collaboratively in team environments.
• Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
• Exercises sound judgment and foresight, anticipating potential issues and taking proactive steps to address them.
• Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
• Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
• Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
• Follows direction with focused attention and reliability, delivering on assigned tasks.
• Exhibits a strong sense of initiative and continuous improvement.
• Demonstrates a willingness to learn and grow in a technical and professional capacity.
• Proficient in Microsoft Office applications, particularly Excel; comfortable with general computer systems and tools.
• Technically inclined, with foundational knowledge in mechanical systems, controls, and software technologies.
• Minimum one (1)+ year of technical service and commercial experience, preferred.
• Associate degree in engineering, preferred.

Job Location: Remote, United States

PVA provides competitive salaries with a rich benefits package including medical, dental, and vision insurance; free onsite health center; employer paid Life, AD&D, and long-term disability insurance; employee assistance program; paid holidays, vacation, and sick time; paid parental leave; 401k savings with company match; new employee mentorship program.

PVA is committed to complying with all applicable federal, state, and local laws that prohibit discrimination on the basis of race (including traits historically associated with race), color, national origin, citizenship or immigration status, age, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, the status of being transgender, disability (including pregnancy related conditions), genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, reproductive health decision making, prior convictions or arrests, known relationship or association with any member of a protected class, or any other characteristic protected by applicable law.

Physical Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (F)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (F)
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Legend

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)