Job description

Company Description

Resillion is a strategic partner for quality assurance. We offer worldwide services on the field of quality technology, testing, conformity, interoperability and assurance, from initiation to launch - for the software system, cybersecurity, the device, digital products and media content. With a passion for quality, Resillion provides end-to-end solutions to support customers in their strategic digital initiatives and offers a holistic approach for both software and hardware. Via our office in Europe, the United Kingdom, the USA, India and China, we bring together more than 500 experts who are committed to success. We combine the best human and artificial intelligence (AI) on advanced solutions for quality technology in the liver. Resillion offers deep sector knowledge and works together with the world's leading companies in telecom, media, energy & utilities, health care, finance and consumer electronics. www.resillion.com

Job Description

Review issues submitted by QC Operators to determine validity, accuracy, and severity
Compile issues into a comprehensive report and deliver to clients before deadline
Act as a resource to QC Operators regarding QC issues and A/V equipment set-up
Escalate issues to management as needed
Perform functionality, A/V linear, and compatibility QCs
Assign projects to team members for the current and following day, to ensure projects are completed by deadline
Receive, process, and track physical media assets – check discs, hard drives, burned media discs, etc. and input them into internal database
Respond to clients’ inquiries
Act as back-up for Day Shift Supervisor, working an earlier shift when Day Shift Supervisor is out
Provide and/or coordinate training for new hires
Provide ongoing feedback and training to QC Operators
Under the guidance of the department Director, keep QC test procedures up-to-date and adjust steps as needed
Conduct bi-weekly firmware checks on all players and monitors and update as needed, and keep track of updates current
Troubleshoot issues with A/V equipment and station computers; escalate issues to management, engineering, or IT as needed
Miscellaneous occasional admin duties, including answering the phone and the back receiving door

Qualifications

Minimum 3 years previous supervisory experience
Minimum 5 years’ experience in the Postproduction, Home Entertainment, or Media industry
Experience utilizing various devices for both physical media and streaming playback (set top boxes, gaming systems, streaming media players, etc.)
Experience with FileMaker
Proficiency in Excel
Deep understanding of DVD & Blu-Ray production processes, Surround Sound, Dolby ATMOS, HD, UHD, and regional products (domestic and international), etc.
Excellent verbal and written communication skills
A love of television and movies and a genuine curiosity about the technology involved in creating them