Offer summary

Qualifications:

2-5 years of customer service experience, preferably in a call center or inbound support role., Fluency in Dutch (C1/C2 level) is required., Proficiency with CRM systems and translation tools., Additional language skills (English, Italian, German, French, Spanish, Polish, or Greek at B2 level or higher) are a plus..

Key responsibilities:

Provide customer support via live chat, email, and phone in Dutch.

Engage with at-risk customers to improve their experience and encourage continued use of services.

Collaborate with international colleagues to develop customer-focused solutions for the Dutch market.

Handle urgent requests and coordinate tutoring sessions to ensure smooth service delivery.

Job description

The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Global Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location
Istanbul or Turkey (hybrid-remote)

Your Role in Our Mission:

Customer Support & Membership Management – Deliver high-quality assistance via live chat, email, and phone—primarily in Dutch. You’ll also use translation tools to support customers in additional markets such as Germany, Spain, Italy, France, the UK, and Poland.
Retention & Relationship Building – Engage directly with at-risk customers to improve their experience, address concerns, and encourage continued use of GoStudent’s services.
Team Collaboration – Work closely with your international colleagues to develop customer-focused solutions for the Dutch market.
Objection Handling & Solution Creation – Confidently manage objections and offer personalized, strategic solutions that prioritize long-term satisfaction and loyalty.
Coordination & Problem Solving – Handle urgent requests such as tutor search, session bookings, and troubleshooting, ensuring smooth and timely resolution.
Liaison: Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.
Session Coordination: Help organize and manage tutoring sessions, ensuring seamless execution for students and families across GoStudent Universe.

What will you bring:

Customer Service Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
Fluency in Dutch (C1/C2) – You can communicate naturally and effectively with Dutch-speaking customers. Additional languages (English, Italian, German, French, Spanish, Polish, or Greek at B2 level or higher) are a major plus.
Tech Savvy – Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.
Strong Communication & Customer Focus – You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.
Organization & Initiative – You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.
All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.

Our way to develop your full potential:

Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
We grow together: Continue your career with clear development paths and our Spark! Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself
Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.

Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page “who we are”!

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀

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