Training Specialist

Job Purpose:

This is a partner success focused role within the Cisco Security European Specialist Business Center (SBC) supporting our European business to educate and enable our partners. Working internally with our European sales teams across multiple countries and externally with our partners, engaging the partner community on their education and training needs in relation to Cisco Security. In this role you will oversee the creation of learning environments where colleagues and partners can continuously develop to be their best. You will coordinate aspects of the vendor’s learning programs including: new partner recruitment, partner program requirements, provide support to countries on the authorization and certification process, consolidate partner training and enablement content, connect partners with learning content, as well as monitoring partner success and overall programs effectiveness.

Responsibilities:

• As a member of the SBC you will be responsible for content coordination and building programmes to help our internal teams and external partners have a greater level of knowledge and competency in Cisco Security.
• Become the subject matter expert for Cisco Security partner programs including complete understanding of program benefits, partner certification requirements and align to the relevant training programmes.
• Become the subject matter expert in understand Cisco Security training content and the delivery of education & training programmes (Black Belt, ATC, etc).
• Collaborate and align with SBC colleagues and Cisco to understand the education and training needs of our internal TD SYNNEX colleagues and external partners.
• Clearly map out available education & training programmes (IDEAS sessions, PIW sessions, Blackbelt training, etc). Develop an ongoing calendar of education & training content (digital, virtual, classroom, etc).
• Plan and develop new partner education journeys.
• Development and rollout of a new onboarding programme for TD SYNNEX new starters and partners.
• Carry out internal capability assessments of the Cisco & Security teams to understand competency levels and determine future training requirements.
• Working with the SBC, set education and training goals (i.e. colleagues trained/certified, partners trained/certified, etc).
• Enhance visibility of available education and training content and drive program awareness.
• Monitoring how effectively learning has been transferred to colleagues and partners.
• Gain knowledge in Channel Academy (TD SYNNEX’s Learning Management System) and its use as an education vehicle.
• Leveraging existing Cisco & TD SYNNEX assets and developing new assets where needed unique to TD SYNNEX.
• Stay at the forefront of the latest Cisco Security developments and leverage this knowledge to formulate future training strategies.

Knowledge, Skills and Experience:

• >1 to 3 Years of relevant work experience
• N/A
• Able to use common office equipment.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Understand, communicate, and collaborate effectively with people across various identities.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to effectively multi-task.
• Able to maintain confidentiality of sensitive information.
• Able to collaborate and build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to use relevant computer systems and applications at a basic level.
• Ideally 3+ years in customer or education success management.
• Customer success focused.
• Come with an educator mindset and a desire to drive partner enablement and success.
• Able to gather multiple sources of information and feedback.
• Security industry knowledge (desirable but not essential).
• Ability to work independently and remotely, with a focus on partner success.
• Proactive, self directed and results orientated.
• Competent communication skills, including verbal, written and presentation are required.
• High competency in English language.
• Strong attention to detail with good planning skills and priority management.

Working Conditions:

• Occasional non-standard work hours or overtime as business requires.
• Remote / Work-from-home.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!