Tech Support Engineer (PHP)

At Softgic, we work with the most talented people—those who create, who love what they do, and who bring 100% attitude—because that’s our #Coolture. Join our mission to make life easier through technology and become part of our team as a Tech Support Engineer (PHP).

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You have 2+ years of experience in technical support.
• You are proficient in Linux operating system, SQL, Troubleshooting, and PHP. 
  
• English - Native or fully fluent.
  

• Act as the primary technical contact for support cases.
  
• Manage the entire case lifecycle, from intake to resolution.
  
• Troubleshoot application behavior, data issues, configurations, and integrations.
  
• Provide consistent updates and communication to customers.
  
• Document case findings for internal knowledge sharing.
  
• Identify recurring issues to help improve efficiency and reduce case volume.
  
• Ensure service level agreements (SLAs) are met with speed and accuracy.
  
• Escalate complex issues when deeper technical expertise is needed.
  
• Promote a culture of ownership, accountability, and quality support delivery.
  

Requirements

• 2–4 years of experience in technical support, systems support, or application support engineering.
  
• Working knowledge of PHP and SQL, with the ability to debug and interpret code and queries.
  
• Ability to read and understand JavaScript in a support/troubleshooting context.
  
• Comfortable using Linux-based systems and the command-line interface.
  
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application fundamentals.
  
• Familiarity with REST and SOAP APIs, browser developer tools, and log interpretation.
  
• Experience supporting CRM platforms (SugarCRM strongly preferred).
  
• Strong communication skills and a customer-focused mindset.
  
• Proven ability to manage workload with ownership, structure, and attention to detail.
  
• English level B2+ or higher.
  

• Experience supporting SaaS applications.
  
• Familiarity with HubSpot, Salesforce.
  
• Experience with CRM customization, configuration, or integration.
  
• SugarCRM certification or other relevant technical credentials.
  
• Experience contributing to internal documentation and case deflection strategies.
  
• Knowledge of Oracle, Microsoft SQL Server (MsSQL), and Microsoft IIS.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.