Senior Field Service Engineer

Brown & Brown is seeking a Sr. Field Service Engineer to join our growing team! 

As a Senior Field Services Engineer you will provide internal support for employees at the local office as well as remote staff. You will need to provide a strong combination of technical and customer service skills 

How You Will Contribute:  

• Support the IT infrastructure for a department or office including the physical network, servers and applications 

• Support the desktop environment and physical security at local office 

• Conducts evaluation of the technology process problems and recommends solutions 

• Provides support for complex computing environment in areas such as hardware, software and networks 

• Perform support for special applications requiring extensive knowledge and expertise 

• May design and delivery training for enterprise tools and applications 

• Executes core administration tasks and functions in specific area assigned within guidelines and service levels 

• Follow up on outstanding requests/incidents and ensure timely resolution 

• Coordinate and support the use of audio and video equipment in conference rooms 

• Identify and automate processes to improve customer support services 

• Manage and monitor internal assets to ensure accurate inventory records 

• Other duties as assigned. 

Skills & Experience to Be Successful: 
 

• Windows desktop environments, Win 10 and Office 365 Suite 

• Advanced skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy 

• High level Azure/Entra Management 

• Security enablement on Mobile devices (iOS, Android) 

• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services 

• SME File server knowledge and File Sharing systems, and SFTP applications 

• Security products such as laptop encryption, backup, anti-virus 

• Experience with remote desktop support tools, VPN and VDI environments 

• Superior customer service and troubleshooting skills 

• Ability to communicate technical information, both verbal and written to a wide range of end-users  

• Knowledge of Information Security, Network Security, Firewall Administration, System Administration  

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred) 

• SharePoint Security, role base security definitions and deployment (preferred) 

• Experience in an SD-WAN and/or MPLS network environment (preferred) 

• Previous experience working in a SOX and HIPAA environment a plus (preferred) 

• Minimum of 10 years’ experience working in an office/enterprise setting supporting Windows/MAC (preferred)