Offer summary

Qualifications:

Bachelor's degree in Engineering or a related discipline., At least 5 years of experience in IT, including healthcare data and EDI systems., Extensive knowledge of AWS, Microsoft Office, SQL Server, Edifecs, and EDI Healthcare., Strong analytical, problem-solving, and communication skills..

Key responsibilities:

Support inbound/outbound healthcare claims and enrollment data in a production environment.

Collaborate with business and IT teams to identify and implement application solutions.

Manage application support tasks, including troubleshooting, system updates, and incident resolution.

Lead escalated outages and mentor team members in system support and best practices.

Job description

Conexess Group is aiding a large healthcare client in their search for an EDI Production Support Engineer in a remote capacity. This is a longterm opportunity with a competitive compensation package. Please note we are unable to provide sponsorship or work c2c for this role.

Responsible for working on a production support team role supporting inboundoutbound claimsencountersenrollment data using a variety of data sources in a dynamic and fast paced environment with high customer support level expectations. Works closely with business users and IT groups to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Provides analysis of business and user needs, environmental health, documentation of requirements, and translation into proper system requirement specifications. Devises, modifies proceduresprocesses, andor consults with delivery teams to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. The advisor role has added expectations in regards to leadership, mentoring, and overall skill levels.

• Works in an environment with rapidly changing business requirements and priorities.
• Can manage workload of production support shift left” activities where possible to save time and lessen response time for customers. Utilizes automation where possible and do enhancements as needed.
• Ensure that SLAs for scheduled jobs are adhered to by team and vendor resources.
• Assist in support during hours of operation and possible afterhours production emergencies.
• Monitoring, ticket triaging and completion, issueroot cause analysis and resolution.
• Gather requirements, designs, constructs and delivers solutions.
• Designsdevelopsunit tests code updates to fix reported defectsproblems.
• Exceptionally strong analytical skills.
• Manages escalated outages owning them from end to end as a technical lead independently with little to no support from a Manager.
• Coaches team on existing system structure, constraints and deficiencies with supported applications.
• Can manage all aspects of application support within scope including software upgrades, integrations maintenance, database maintenance, end user support, trouble shooting, auditing systems and problem solving.
• Removes obstacles and barriers to allow team members to do their jobs and escalate appropriately.
• Able to include technical debt remediation work into current workload without having to be directed from management.
• Able to participate in portfolio project work from production support perspective while maintaining current workloadmeeting current deadlines.
• Able to identify potentialfuture issues, present a variety of solutions, and implement them in order to resolve these issues prior to them occurringescalating.
• Able to prepare and coordinate communications to stakeholders.
• Can step in and act as a team lead in the absence of the manager.

What you need to do the job:
• Above all else great attitude, passion, collaborative, great communicator (spoken & written).
• Must have extensive knowledge working with version control tools like GIT.
• Processoriented mindset and ability to changeadapt quickly.
• Creative problem solving following an issue through to its logical conclusion and escalating where necessary.
• Bachelors degree in Engineering or a related discipline, 5+ years of solid, diverse work experience in IT.
• Knowledge of Health Care (MedicareMedicaid, Members, Providers, Claims, etc.) –
o AWS – 5 + years of experience
o Microsoft Office (Word, Excel, Visio) 5+ years of experience
o Microsoft SQL Server (SQL Server Management Studio, Integration Services (SSIS)) 5+ years of experience
o Edifecs 5+ years of experience
o EDI Healthcare 5+ years of experience

#LIBP1
#LIRemote