L3 Technical Support C#

This is a remote position.

We are seeking an L3 Technical Support Engineer to provide Technicallevel assistance to our vendors. You will be responsible for several enterpriselevel Managed File Transfer (MFT) solutions, which include the buildout of new workflows, as well as updates and supportrepairs of existing critical, timesensitive internal and B2B data transfers.

Your responsibilities would include:

• Working remotely to identify software issues.
  
• Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
  
• Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
  
• Demonstrate strong problemsolving skills by analyzing system logs to identify and resolve complex technical issues.
  
• Collaborate effectively with development teams using Jira ticketing system to resolve databaserelated issues and implement permanent fixes.
  
• Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
  
• Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
  
• Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
  
• Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.
  
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  Requirements

  • BS degree in Information Technology, Computer Science, or a relevant field
    
  • Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)
    
  • Ability to create adhoc SQL queries (DB2, MySQL, SQL server...)
    
  • Strong knowledge and experience using C#
    
  • Basic Microsoft Office skills.
    
  • Experience with PointofSale systems is a plus.
    
  • Understanding of environmental variables.
    
  • Knowledge of XML.
    
  • Scripting in Bash and Shell are desired.
    
  • Python experience is a plus
    
  • Power Automate and power BI knowledge is a plus
    
  • Excellent verbal and written English communication skills.
    

    
    

    4 PM 1 AM schedule
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