Senior Backend Engineer

Job Description

Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.

What you’ll be doing

As a Senior Backend Engineer at Zendesk AI Agents (Ultimate) you'll shape the entire customer journey for our AI agents—from presales all the way to Go Live.

This is an exciting time to join us: we’re a tight-knit, collaborative team taking on big, visible projects with real ownership, enabling customers worldwide to get started with AI agents quickly and effortlessly. If you want to help transform the way companies onboard and succeed with AI, APSS is where your work will make a direct difference.

This is an exciting time to join us: we’re a tight-knit, collaborative team taking on big, visible projects with real ownership, enabling customers worldwide to get started with AI agents quickly and effortlessly. If you want to help transform the way companies onboard and succeed with AI, APSS is where your work will make a direct difference.

Key Responsibilities:

• Maintain and develop components and services together with your team

• Architect and implement complex applications, using well accepted design patterns leveraging our AI to transform the customer service industry.

• Craft and maintain high traffic services and APIs in a team of experienced software engineers.

• Anticipate future use cases and developments to strategize and design a microservice infrastructure that connects to multiple third party systems.

• Improve our code base and processes and develop new product features.

• Become part of the backend chapter, a community where everyone has an impact on the architecture of the system. From gathering feedback on your designs, educating others about patterns you are an expert in, to owning complex, cross-team tech initiatives.

• Stay up to date on industry trends, helping drive Ultimate to innovate, learn and experiment with new tools and technologies to continuously

What you bring to the role

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. 

• Skills and confidence in writing robust code to build high-performing applications

• Experience with NodeJS (ES7), MongoDB, Typescript.

• Knowledgeable on microservices architecture, design patterns and best practices

• Ability to create fast database queries for large amounts of data.

• Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions, and cares about helping the team deliver.

• You enjoy coaching and enabling others and are a natural motivator and enthusiastic mentor.

• Reliable and transparent engineering, regularly unit testing and documenting your work.

• You foster and champion a culture of continuous feedback and utilize it as a tool for growth

• Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.

• Good communication skills, high proficiency in English with the ability to adapt communication style to given audience and situation. 

Our tech Stack

TypeScript, MongoDB, Elasticsearch , Google Pub/Sub , Sentry, Redis, Kubernetes, Terraform, Argocd, Grafana, GitHub

Interview Process:

We are excited to learn more about you, so we want to be transparent about what you can expect from our interview process:

1. Initial Call with Talent Team - 15 mins

2. Interview with one member of the Hiring Team - 45 minutes

3. Take-home technical challenge

4. A technical interview with two of our developers to talk more in-depth about your technical experience and answer any questions you might have - 1 hour

5. Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes

About Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.