WeChat Community Operations Intern (China)

About This Role

We are looking for a full-time WeChat Community Operations Intern to engage and support parent communities of Chinese students studying undergraduate programs in the U.S. You will manage daily group interactions, understand user needs, and help deliver meaningful resources related to student life and careers. This is a fully remote role requiring some overlap with China’s daytime hours.

What You Will Be Doing

• Drive engagement by planning and facilitating daily/weekly group topics and interactive activities (e.g., Q&As, polls, resource sharing)
• Foster discussions and guide parents to share experiences or ask questions about their children’s careers and life in the U.S.
• Respond to questions in a professional, timely, and friendly manner
• Curate and share helpful resources (e.g., internship timelines, resume tips, job market insights)
• Identify user needs through group interaction, private chats (with consent), surveys, and interviews
• Organise and summarise findings in weekly/biweekly insights reports
• Recommend or support the planning of mini-webinars, Q&A events, or resource announcements
• Moderate the WeChat group to maintain a positive and focused environment
• Welcome new members and encourage active participation
• Communicate regularly with the team to share updates, needs, and suggestions

About You

Qualifications

• Currently pursuing or recently graduated with a bachelor’s or master’s degree
• Able to commit full-time (approx. 8 hours/day), with flexibility to work some hours during China daytime

Experience and Skills

• Excellent written communication in Chinese (Mandarin), warm, clear, and engaging style
• Familiarity with WeChat group functions and community operations
• Strong information gathering and summarization skills
• Proficient in using WeChat, Word, Excel
• Preferred: familiarity with U.S. higher education/job market or experience in international education, user research, or online community management

Traits

• Strong empathy for parent concerns and ability to build trust
• Proactive, responsible, and self-motivated
• Detail-oriented with strong time management
• Naturally warm, approachable, and collaborative

微信社群运营实习生（全职实习 | 远程办公）

职位简介

我们正在招聘一名全职的微信社群运营实习生，服务对象为中国赴美本科留学生的家长群体。你将负责社群日常运营与互动，深入理解家长需求，并帮助传递与学生求职和生活相关的优质资源。本岗位为远程办公，部分工作时间需覆盖中国白天。

你将负责的工作

• 策划并执行每日/每周社群话题与互动活动（如：问答、小调查、资源分享等）
• 引导家长展开讨论，分享经验或提出子女在美生活与求职相关的问题
• 及时、专业、友好地回应群内提问
• 持续发布高价值信息内容（如实习时间线、简历技巧、行业趋势等）
• 通过群聊、私聊（经授权）、问卷或访谈等方式，挖掘家长真实需求
• 整理并撰写每周/双周需求洞察报告
• 协助策划线上分享、微课、Q&A 活动及发布相关通知
• 维护社群秩序，清理无关或不当信息，确保社群专注与和谐
• 欢迎新成员，激励积极发言，推动关键成员形成影响力
• 与团队保持沟通，及时反馈社群动态、问题与建议

我们希望你

基本要求

• 在读本科/研究生或应届毕业生
• 每天可稳定投入约 8 小时，部分时段需覆盖北京时间白天

经验与技能

• 优秀的中文书面表达能力，文字清晰、自然、有亲和力
• 熟悉微信群功能和用户行为，有社群管理经验者优先
• 能从社群对话中提炼有效信息，有良好的内容整理能力
• 熟练使用微信、Word、Excel 等办公工具
• 优先考虑：了解美国本科教育、求职流程或有国际教育/用户研究/社群运营经验

个性特质

• 具有强烈共情力，理解家长的焦虑与期望
• 主动性强，责任心强，自我驱动完成工作
• 注重细节，具备良好时间管理能力
• 性格亲切，乐于沟通协作