Offer summary

Qualifications:

Experience in customer success operations and CRM platforms., Strong understanding of business process automation., Ability to configure and manage Gainsight or similar platforms., Excellent collaboration and communication skills..

Key responsibilities:

Administer and maintain the Gainsight platform to support business goals.

Collaborate with teams to gather requirements and implement solutions.

Design reports, dashboards, and health scores to monitor customer success.

Integrate Gainsight with other systems and develop training materials.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

We are seeking a Gainsight Administrator to lead the configuration, management, and optimization of our Gainsight platform. This role will support our Customer Success and Revenue teams by ensuring Gainsight is used effectively to drive engagement, improve retention, and enhance the customer experience. The ideal candidate will have experience in customer success operations and a strong understanding of CRM platforms and business process automation.

What you’ll do

Administer, configure, and maintain the Gainsight platform to support business processes and objectives.
Collaborate with Customer Success, Sales, and Product teams to gather requirements and implement scalable solutions in Gainsight.
Design and optimize Playbooks, Rules, Reports, Dashboards, and Health Scores to track customer success metrics and lifecycle stages.
Integrate Gainsight with other systems (e.g., Salesforce, Zendesk, product usage tools) and manage data flows and syncs.
Develop and maintain documentation and training materials for end-users.
Monitor platform performance, troubleshoot issues, and manage upgrades or enhancements.
Ensure data quality, consistency, and security across systems.
Analyze customer data and recommend strategies to improve retention and drive customer success outcomes.

Required profile