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The Billing & Collection Analyst is responsible for managing the billing and collection processes for the organization. This role involves ensuring accurate invoices are generated, billing discrepancies are resolved, and clients’ issues and inquiries are addressed. This position will analyze financial data, prepare reports, and communicate with internal stakeholders and customers regarding billing and collection matters. This position will work closely with other departments to streamline billing procedures while ensuring proper controls are adhered to. The below is not all inclusive and may change as the needs of the team evolve.

The position performs the following which will evolve as system implementations are completed:

• Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
• Create collection KPI metrics and produce a weekly accounts receivable dashboard.
• Act as team lead for the billing and collection team; mentor and train junior members of the team.
• Manage multiple billing tasks and deadlines to ensure invoices are produced timely.
• Produce reporting to effectively monitor customer accounts receivable balances.
• Identify delinquent accounts and initiate the collections process on overdue accounts.
• Investigate and resolve disputes related to invoicing or payment discrepancies.
• Collaborate with clients to address billing inquires and provide exceptional customer service.
• Process payments timely and perform accounts receivable reconciliations and payment analysis.
• Implement and maintain efficient billing and collection procedures.
• Manage team mailbox:  file, organize and ensure requests are addressed timely.
• Solid understanding of billing and collection processes.
• Ability to work with billing and collection systems and correct for billing errors.
• Provide excellent customer service to external and internal customers.

Skills:

• Knowledge of accounting principles.  Understanding of basic accounting principles, such as revenue recognition, accruals, and general ledger entries.
• Detail oriented – strong attention to detail to ensure accuracy in invoice creation, payment application, and recording of financial transactions.  Ability to identify and resolve discrepancies or errors.

• Critical thinking – ability to reason through requests.
• Problem-solving skills to resolve billing disputes, address customer inquiries and implement process improvements. 
• Strong organizational skills to maintain accurate records, track collections progress, and meet reporting requirements.
• Professional judgement – when to question, ask a question or make the decision.
• Ability to work independently and find solutions to complex billing and collection issues.
• Time management - ability to prioritize tasks, work under tight deadlines, and handle multiple responsibilities simultaneously; ability to multitask and manage time amid multiple deadlines.
• Excellent written and verbal communication skills to interact with customers, internal teams, and management. 

Requirements:

• High School Degree or equivalent required. Bachelor’s degree in a business, finance accounting or similar field, or equivalent relevant experience required.
• 4 years of prior experience in billing and collections, accounts receivable or related financial roles.  Experience with invoice processing, collections, financial analysis, and cash application is preferred.
• Previous experience (minimum of 3 years) communicating with internal stakeholders and customers regarding billing and collection matters.
• Analytical skills required (able to analyze financial data, identify trends, draw conclusions, and make recommendations to improve billing and collections performance).
• Must be proficient in Excel – able to use filtering, sorting, and creating basic formulas as well as creating and using pivot tables.
• Knowledge of billing and collections processes.  Strong understanding of billing and collection procedures, including invoice generation, payment processing and collection strategies.

FLSA Status: Salary/Exempt

National Salary Range: $41,860 - $81,840

Bonus Eligible: Annual Incentive Plan (AIP)

How to stay safe:

Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases  (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam).  If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You.  We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.  At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.  We focus on recruiting, training and retaining those individuals that share similar goals.  Come Dare to be Different at Avēsis, where We See You!