Offer summary

Qualifications:

Minimum of three years customer service experience, preferably in a call center or insurance claims environment., Excellent verbal and written communication skills with attention to detail., Reliable work ethic with good time management and punctuality., Bilingual abilities, especially in Spanish, are considered an asset..

Key responsibilities:

Act as the first point of contact for veterans requesting mobility device repairs.

Create and assign repair cases to appropriate facilities promptly.

Coordinate with technicians, vendors, and veterans to resolve claims efficiently.

Document and track all claim details accurately in a fast-paced environment.

Job description

Job Title: Intake Specialist (VA Repair) Part Time
Reports to: Supervisor, Contact Center
Location: Orlando, FL (or remote)

Overview
As an Intake Specialist, the role involves acting as the first point of contact for veterans with repair requests for VAissued wheeled mobility devices via phone calls, webforms, and emails. Superior people skills and problemsolving abilities are essential to assist with damaged mobility equipment claims. Responsibilities include creating repair cases efficiently, assigning them to appropriate repair facilities for prompt service, answering questions about repair status, and expediting issue resolution. The position requires the ability to work independently and reliably in a highvolume contact center and to be comfortable in ambiguous and evolving situations as the program continues to expand and develop.

What That Actually Involves
Prioritize inquiries in a timely and solutionoriented manner.
Coordinate and follow up routinely with all stakeholders including technicians, vendors, veterans, and internal team members and departments, etc.
Research appropriate vendors to provide timely solutions for claim resolution.
Accurately obtain and document intake details.
Accurately and professionally document the details of the claim in the notes.
Gather, analyze, and evaluate information through claim file review, listening andor questions to problem solve and support decision making.

What You Will Need
Reliable work ethic demonstrated by the ability to maintain your time and attendance by avoiding tardiness and unplanned absences.
Bilingual is an asset (specifically Spanish).
A minimum of three (3) years of customer service experience (call center or insurance claims environment is an asset).
A minimum typing speed of 45 WPM (error rate less than 5%).
Excellent customer service skills including the ability to manage potentially confrontational situations with tact and diplomacy when dealing with distressed veterans.
Welldeveloped verbal and written communication skills, with a focus on excellent grammar and attention to detail.
Exceptional organizational and time management skills.
The ability to complete detailed and accurate work in a fastpaced team environment.
Flexibility and the ability to work all shifts including evenings, weekends and holidays.

Additional Information
Fun, flexible, teamoriented environment.
Competitive pay.
Pay $18hr.
Part time: 2025 hours per week.
Operations hour: 8am 9pm EST Monday to Friday and 10am to 6pm weekends and holidays. Part time availability REQUIRED between 9am2:30pm or 10am 3;30pm ET
2 weeks of FT training, Monday to Friday (time may vary based on time zone of successful candidates).

How to Apply
We thank all applicants, but only those selected for an interview will be contacted.

Who We Are
Scootaround Powered By WHILL is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround Powered By WHILL has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered By WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. WHILL Inc. is the parent company for Scootaround Powered By WHILL worldwide.
WHILL was founded in 2012 in Japan to build a platform for shortdistance mobility. Providing people with access to an innovative and welldesigned personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal transportation.