Technical Product Owner – Conversational AI (Remote)

Work set-up: 
Full Remote
Contract: 
Freelance
Experience: 
Senior (5-10 years)
Work from: 
Anywhere

Offer summary

Qualifications:

Experience as a Technical Product Owner, Business Analyst, or Solution Owner in agile environments., Solid understanding of software delivery, technical concepts, and agile methodologies., Familiarity with Conversational AI platforms like Cognigy, Dialogflow, or Rasa is a plus., Good communication skills and stakeholder management abilities..

Key responsibilities:

  • Lead the design and delivery of Conversational AI solutions.
  • Translate business needs into technical requirements and user stories.
  • Collaborate with cross-functional teams including developers, UX, and analysts.
  • Manage product backlog and ensure efficient sprint planning.

futureproof consulting logo
futureproof consulting Startup https://fproof.eu/
2 - 10 Employees
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Job description

This is a remote position.

We are seeking a Technical Product Owner (TPO) to drive the design and delivery of conversational AI solutions within a leading insurance domain. You will work on an international project that leverages Cognigy, one of the leading platforms in conversational automation. While Cognigy experience is not mandatory, a solid grasp of software delivery, technical concepts, and agile methodologies is key.

You will act as the bridge between business stakeholders and the development team, ensuring alignment of requirements, user journeys, and technical implementation. Your role will be critical in shaping AIdriven contact center interactions that improve customer experience.

Key Responsibilities

  • Lead the solution definition and delivery for Conversational AI use cases.

  • Translate business needs into actionable user stories and technical requirements.

  • Collaborate with crossfunctional teams including developers, UX, and business analysts.

  • Prioritize backlogs and ensure efficient sprint planning and execution.

  • Review and validate conversational flows and intents for accuracy and functionality.

  • Drive product roadmap alignment with business goals and user feedback.



    • Requirements
      • Prior experience as a Technical Product Owner, Business Analyst, or Solution Owner in agile environments.
      • Familiarity with Conversational AI platforms (e.g., Cognigy, Dialogflow, Rasa, etc.) is a strong plus, but not required.
      • Understanding of contact center technologies, IVR, chatbots, or virtual assistants is beneficial.
      • Ability to translate nontechnical requirements into structured, testable stories for engineering teams.
      • Experience working in insurance or other regulated industries is a plus.
      • Excellent communication skills and stakeholder management.


        • Benefits
          • Location: Remote (International environment)
          • Start Date: ASAP
          • Contract Type: FreelanceB2B or Permanent
          • Language: English
          • Industry: Insurance
          • Tech Focus: Conversational AI – Cognigy (experience not required)

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Software DeploymentAgile Software DevelopmentIntellectual PropertyDialogflow (Google Service)Conversational AIIntelligent Virtual AssistantChatbotCall Center Experience

Other Skills

  • Communication
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