Supervisor Contact Center

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High School Diploma or equivalent required, Bachelor's Degree preferred., Minimum of 4 years of relevant experience in a supervisory role., Experience managing and motivating teams of at least 50 people., Strong communication, training, and customer service skills..

Key responsibilities:

  • Supervise daily workflows and ensure performance goals are met.
  • Monitor and analyze service and productivity metrics.
  • Coordinate with internal teams to optimize staff productivity and coverage.
  • Train, evaluate, and develop contact center staff to maintain quality and compliance.

University of Miami logo
University of Miami XLarge https://www.miami.edu/
10001 Employees
See all jobs

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of MiamiUHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our Department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System. Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback. This role also requires being available to affect the entirety of the teams operations by effectively building call center culture according to our core values promoting and fostering an environment where staff feels a sense of “purpose, worthwhile work, and making a difference.

Core Responsibilities:

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Training And Development
  • Supervision
  • Customer Service
  • Communication
  • Team Management
  • Interpersonal Communications
  • Microsoft Office
  • Problem Solving
  • Delegation Skills
  • Teamwork
  • Leadership

Related jobs