Sr. Resolution Officer Journal Entries

fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Canada

Offer summary

Qualifications:

Business Degree in Accounting or Diploma in Accounting with relevant work experience., At least 2 years of work experience in accounting., Intermediate to advanced skills in Microsoft Excel., Knowledge of SOX, Enterprise General Ledger, and accounting policies..

Key responsibilities:

  • Lead a team responsible for end-to-end problem resolution related to Journal Entry and Accounts Receivables.
  • Act as the main escalation point for business partners on issues and service quality.
  • Identify continuous improvement opportunities and develop action plans.
  • Support processes to meet targets and maintain service standards.

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RBC Banking XLarge https://www.rbc.com/
10001 Employees
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Job description

Job Description

What is the opportunity?

As an Sr. Resolution Officer you will lead a dynamic team and be responsible for the ownership of endtoend problem resolution for Accounting Services activities and functions related to Journal Entry as a Service and Accounts Receivables.

To support our business partners this role also requires one week of evening Work from Home shifts a month and a rare Work from Home Saturday shift.

What will you do?

  • Flexing between processes based on volume, time of month and overall business requirements.

  • Execute processes in support of team to maintain targets as needed.

  • Serves as the key resource and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation.

  • Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

    • What do you need to succeed?

      Musthave

      • Business Degree in Accounting or Diploma in Accounting (with relevant work experience in accounting)

      • 2 years of work experience in the field

      • Intermediate to Advanced skill in Microsoft Excel

      • Excellent organizational and multitasking skills and ability to prioritize activities to ensure timelines are met

      • General SOX, Enterprise General Ledger (GL) and accounting policy

      • Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

        • Nicetohave

          • Experience in Oracle Peoplesoft for Journal Entry

          • Exposure to Lean Six Sigma (LSS) or process improvement

            • What’s in it for you?

              We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

              • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

              • Leaders who support your development through coaching and managing opportunities

              • Work in a dynamic, collaborative, progressive, and highperforming team

              • Opportunities to do challenging work

              • Flexible worklife balance options


                • #LIPOST

                  Job Skills

                  Accounting Journal Entries, Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Employee Relationships, Operational Delivery, Process Improvements, Teamwork

                  Additional Job Details

                  Address:

                  120 WESTERN PKY:BEDFORD

                  City:

                  Bedford

                  Country:

                  Canada

                  Work hoursweek:

                  37.5

                  Employment Type:

                  Full time

                  Platform:

                  TECHNOLOGY AND OPERATIONS

                  Job Type:

                  Regular

                  Pay Type:

                  Salaried

                  Posted Date:

                  20250617

                  Application Deadline:

                  20250815

                  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

                  Inclusion and Equal Opportunity Employment

                  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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                  Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the wellbeing of our clients and communities at jobs.rbc.com.

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Experience

Level of experience: Senior (5-10 years)
Industry :
Banking
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

AccountingJournalsAuditingRegulatory ComplianceGeneral LedgerProblem ManagementClient ServicesLean MethodologiesOracle Applications

Other Skills

  • Microsoft Excel
  • Decision Making
  • Adaptability
  • Active Learning
  • Teamwork
  • Critical Thinking
  • Customer Service
Are you interested?

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