Fleet Services Coordinator Thursday Monday 12 pm 8 pm

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Oregon (USA), Washington (USA)

Offer summary

Qualifications:

High School Diploma or GED required., At least 3 years of experience in a related field, or up to 1 year with higher education/certification, or 5 years of experience., Excellent communication skills, both verbal and written., Strong organizational skills and proficiency in Excel and data entry..

Key responsibilities:

  • Manage follow-up maintenance transactions from start to finish.
  • Provide excellent customer service and establish positive rapport with clients.
  • Coordinate with field operations to schedule technicians and repairs.
  • Proactively contact customers for scheduling preventative maintenance.

Fleet Services by Cox Automotive logo
Fleet Services by Cox Automotive Large https://www.coxautoinc.com/
1001 - 5000 Employees
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Job description

Company

Cox Automotive USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Client Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Evening

Compensation

Hourly base pay rate is $21.25 $31.92hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) andor an incentive program.

Job Description

Fleet Services by Cox Automotive keeps your fleet moving!
Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of onsite mobile maintenance and repair services nationwide, offering mobile onsite fleet service for light medium, and heavyduty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 247 inhouse call center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA is currently hiring a Fleet Services Coordinator II to support the growth of the company.
For this remote position we are looking for someone in the Oregon or Washington area.
Duties & Responsibilities:
  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in controlcustody of the repair technician
  • Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
  • Providing excellent customer service for all internal and external customer calls
  • Be professional and establish positive customer rapport
  • Obtain customers approval for all repairs and services to be performed
  • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
  • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
  • Continuously develop and improve company capabilities in Dispatching and Service Scheduling
  • Additional duties and special projects as assigned
    • Requirements:
      • High School DiplomaGED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degreecertification beyond a HS diplomaGED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
      • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
      • Proven track record to collaborate crossfunctionally, build positive relationships and become a trusted partner to relevant cross functional partners.
      • Excellent organizational skills and the ability to balance a variety of tasks.
      • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
      • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotivetrucking would be very helpful.
      • Ability to work independently and collaboratively within a team environment.
      • Excellent problemsolving skills
      • Highly organized with exceptional followthrough abilities

        • Drug Testing

          To be employed in this role, you’ll need to clear a preemployment drug test. Cox Automotive does not currently administer a preemployment drug test for marijuana for this position. However, we are a drugfree workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property andor in company vehicles is prohibited.

          Benefits

          Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

          About Us

          Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industryleading dealerfacing companies like vAuto and Manheim, all while enjoying the peoplecentered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacationwellness days, andor PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicantsemployees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

          Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Fleet ManagementInternal DocumentationData EntryDispatching

Other Skills

  • Customer Service
  • Scheduling
  • Communication
  • Microsoft Excel
  • Organizational Skills
  • Problem Solving
  • Teamwork
  • Collaboration
Are you interested?

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