Instructional Designer II

Are you passionate about creating learning experiences that make a real-world impact? Our Human Risk Management content team is seeking a talented Instructional Designer to help us build engaging content. In this role, you will be responsible for designing and developing engaging and effective training content that equips our customers with the knowledge and skills to identify and resist cyber threats.

You will translate complex cybersecurity topics into clear, compelling, and actionable learning experiences. If you excel at transforming technical information into memorable content and love seeing the "aha!" moment in learners, we want to hear from you.

WHAT YOU'LL DO

• Design & Develop: Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to design, develop, and maintain a wide range of security awareness training materials. This includes interactive e-learning modules, microlearning, videos, infographics, and simulated phishing campaigns.
• Tool Proficiency: Utilize the Articulate 360 suite (especially Storyline 360 and Rise 360) to build high-quality, interactive, and visually appealing e-learning courses.
• Collaborate with SMEs: Partner with our internal cybersecurity Subject Matter Experts (SMEs) to gather requirements, ensure technical accuracy, and distill complex concepts into easily digestible content.
• Project Management: Manage instructional design projects from inception to completion, including establishing timelines, managing stakeholder reviews, and ensuring on-time delivery.
• Content Curation & Maintenance: Regularly review and update existing training materials to ensure they remain current with the latest security threats, trends, and company policies.
• Measure Effectiveness: Assist in developing assessment strategies and analyzing metrics to measure the effectiveness and impact of training programs, using data to drive continuous improvement.
• Other Duties as Required

QUALIFICATIONS

• Bachelor’s degree or diploma in Instructional Design, Adult Education, Educational Technology, or a related field, or equivalent professional experience.
• 3+ years of direct experience in an instructional design and development role.
• Experience with the Articulate 360 suite, particularly Storyline 360 and Rise 360.
• A strong understanding of adult learning theory, instructional design principles, and learning evaluation models.
• Excellent written and verbal communication skills, with an ability to write effective instructional text, audio scripts, and video scripts.
• Ability to work both independently and collaboratively in a fast-paced corporate environment.

PREFERRED QUALIFICATIONS 

• A basic understanding of core cybersecurity concepts (e.g., phishing, malware, social engineering, password security, data privacy).
• Experience creating training content for technical or security-related topics.
• Experience with multimedia development tools, such as the Figma and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, Audition).
• A portfolio demonstrating your expertise in designing and developing engaging e-learning solutions is required for consideration.
• Familiarity with Learning Management System (LMS) administration.

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