Senior Billing Operations Analyst
Offer summary
Qualifications:
Minimum 5 years of experience in Billing Operations., Experience with ERP systems like Zuora and/or Salesforce is preferred., Proficiency in Excel and strong analytical skills., Excellent communication skills in English and attention to detail..Key responsibilities:
- Support order management and billing processes for an international team.
- Respond to escalations and customer inquiries related to billing.
- Review customer contracts for accuracy and ensure timely invoicing.
- Participate in month-end close, system improvements, and training of new team members.
Job description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remotefirst work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
Join the team as Twilio’s next Senior Billing Operations Analyst
- Support an International team of Order Management and Billing Specialists to ensure timely and accurate order processing and invoice generation
- Respond to and provide resolutions for internal and external escalations and customer inquiries
- Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
- Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
- Gather and format large raw data sets to assist with customer billing reporting and queries.
- Participate in month end close, including: Managing and tracking recurring billing and required approvals and tracking and application of customer credits.
- Reviewing and approving credits within a specific threshold
- Responsible for creating monthly bill runs
- Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective
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- 5+ years experience in a Billing Operations role
- Experience with ERP systems like Zuora andor Salesforce is preferred
- Excellent communication skills for internal and external stakeholders
- Proficiency in Excel
- Excellent attention to detail and analytical skills
- Ability to work under pressure, meet tight deadlines and prioritize various deliverables
- Ability to prioritize and multitask throughout high volume order processing
- Ability to identify, analyze, and resolve issues independently
- Collaborative working style and experience working crossfunctionally
- Ability to participate in flexible timezone meetings periodically
- Excellent written and verbal communication skills in English.
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- Post secondary education in Finance, Accounting or Business
- Experience working in the SaaStechnology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls
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Location
This role will be remote, and based in Mexico City.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5%> travel is anticipated to help you connect inperson in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions.
Desired:
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Required profile
Experience
Other Skills
- Analytical Skills
- Microsoft Excel
- Detail Oriented
- Problem Solving
- Multitasking
- Time Management
- Communication
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