Technical Support Specialist

We’re looking for a Technical Support Specialist to join our Customer Support team. This role is ideal for someone who is technically curious, customer-focused, and ready to deepen their product knowledge and problem-solving skills. You’ll work closely with customers to troubleshoot product issues, advocate for their needs, and help deliver a consistent, high-quality support experience.

As a Support Specialist, you’ll handle a range of customer inquiries with increasing complexity, contribute to internal documentation and tooling, and collaborate with teammates across Product, Engineering, and Customer Success. You’ll develop expertise across key areas of the Airtable platform — including views, automations, permissions, and interfaces — while building the foundational skills for more advanced roles in Support or Customer Experience.

What you'll do

• Respond to customer inquiries across multiple channels (email, chat, community) with clarity, empathy, and technical accuracy.
• Troubleshoot and resolve product issues involving formulas, views, automations, interfaces, and linked records — escalating appropriately when needed.
• Identify root causes and patterns in customer-reported issues, documenting insights to inform team workflows and product feedback.
• Contribute to internal documentation and reusable macros to improve the consistency and efficiency of our support.
• Partner with teammates and cross-functional stakeholders (Product, Engineering, CX) to ensure we’re delivering a seamless experience across touchpoints.
• Support peer enablement by sharing learnings, participating in QA, and contributing to knowledge-sharing rituals.

Who you are

• You have 1–2 years of experience in a customer-facing support role, ideally in a SaaS, tech, or platform environment.
• You’re technically curious and comfortable working through ambiguous issues — especially those involving formulas, logic, or workflows.
• You communicate clearly and compassionately, tailoring your language to both technical and non-technical users.
• You bring a growth mindset and a bias toward action — you're proactive about identifying gaps, solving problems, and improving processes.
• You’re excited to grow your skills and take on more technically challenging cases over time, with support and mentorship.

Shift Details
This role is based in the EMEA and will work a standard shift of 7:00 AM - 4:00 PM local time, Monday through Friday. This schedule is designed to extend our real-time coverage for technical issues into early EST hours and support customers in the EMEA region during their business day.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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