People Operations Specialist – Middle

Overview:

SOFTSWISS is hiring a People Operations Specialist to join our dynamic HR team. We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the Role:

In this role you will create a stable, understandable and accessible service for employees and managers on all issues related to HR cycles. Stability, convenience and support are the main priorities.

Key responsibilities:

• Processing employee requests:
  Responses to standard and nonstandard requests (Slack, Jira, etc.)
  Support of employees on vacations, transfers, certificates, statuses, access rights
• Participation in the support of onboarding and exit processes:
  Informing employees, monitoring operationally important steps (bank details, documents, signatures), interaction with HRBP
• Maintaining a knowledge base:
  Preparation and updating of instructions, templates, information guides for employees and managers
• Case monitoring and escalation:
  Tracking deadlines, sending nonstandard requests to the right teams
  Working with feedback, clarifying details with employees
• Support for HRBP and HRSS initiatives:
  Assistance in launching surveys, monitoring changes and disseminating information
  Coordination with HRSS on documents and data

• Required Experience:

  • 1+ year of experience in HR administration Customer support Customer service
  • Knowledge of employee lifecycle processes and understanding of HR practices
  • Literacy, attentiveness, friendliness
  • The ability to explain complex things in simple language
    
  • Ability to work with Jira, Slack, Google Docs (or willingness to learn quickly)
  • Proactivity, accuracy and result orientation
  • High learning ability and focus on Digitalfirst
  • English language B2C1
  • Russian language C1

  • Nice to have:

    • Experience working in international teams
    • Knowledge base management skills (for example, Confluence)
    • Customer service experience (especially in a digital environment)
    • Understanding of automation logic and willingness to work with AI tools

    • Our Benefits:

      • Fulltime remote work opportunities and flexible working hours
      • Private insurance
      • Additional 1 Day Off per calendar year
      • Sports program compensation
      • Comprehensive Mental Health Programme
      • Free online English lessons with a native speaker
      • Generous referral program
      • Training, internal workshops, and participation in international professional conferences and corporate events