Follows CyraCom's interpreter protocols as per CyraCom training, policies, and procedures.
Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
Maintains confidentiality as per CyraCom Interpreter policies.
Uses standard office equipment such as telephones, computers, copiers and fax machines.
Uses MS Office applications such as Outlook, Word and Edge (or another internet browser).
All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone.
Knowledge, Skills & Abilities:
Fluency in English and the target language.
Skilled at communicating, both orally and in writing in English and target language.
Basic understanding of linguistics and different cultures.
Skilled in adjusting to rapidly changing circumstances.
Ability to react calmly and effectively in emergency situations.
Strong attention to detail and accuracy.
Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
Skilled at keeping supervisors informed of problems or issues.
Skilled in establishing and maintaining effective work relationships.
Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or another internet browser).
Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.
Requirements (May consider less than 3 years if certified):
3+ years of professional interpreting experience
Interpreter certification or Interpretation training courses
Authorized to work in the US.
High school completion or equivalent.
Proficient in English and target language, as determined by our Language Checkup assessment.
Remote Position - must reside in the US.
Required Skills and Certifications:
Proficient in English and Cantonese.
3 years experience or certification.
High School completion or equivalent.
Computer System Requirements:
PC-Based Attendees: Windows® 8, 7, Vista, XP or 2003 Server.
Mac-Based Attendees: Mac OS® X 10.6 or newer.
High-speed internet connection with Equipment like Camera, Microphone, Noise Cancelling Headset, Whiteboard and dry-erase marker (No pen and paper are allowed to take notes during the interpretation session).
Work Area: Dedicated work area with secure and quiet.
Confirm which you would like to use to make and receive calls: Landline (Include phone number), VOIP (Include phone number), Downloadable program (Installed during training).
