Offer summary

Qualifications:

High school diploma or equivalent., Strong communication and listening skills., Proficiency in computer applications, including Microsoft Office., Prior customer service or call center experience is preferred..

Key responsibilities:

Answer incoming calls and provide excellent customer service.

Schedule dental appointments based on patient needs and provider availability.

Assist patients with inquiries and listen to their concerns.

Accurately enter patient information into the system.

Job description

Job Type

Full-time

Description

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.

*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the the company and turn a job into a career.

What We Offer:

Employees are eligible to earn a $1,000 monthly bonus and
Opportunity to work from home based off of individual performance each month.
Paid Holidays and Time off

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/ Job Duties:

provide excellent customer service to all patients calling in
Answering phone calls
scheduling appointments based on needs of patients and availability of providers
assist in answering general inquiries from patients
Listen to patients while applying our processes and procedures
Looking for solutions to our patients’ challenges

Requirements

Dependable and able to be on time
Positive Attitude
Excellent professional verbal and written communication and listening skills
Able to speak on the phone and provide excellent customer service
Ability to recognize and be sensitives to patients' emotions
Exceptional customer/patient service skills (Customer/patient focused attitude)
Efficiently understand information and relay information back to the patient
Ability to carry out written or verbal instructions
Accurately enter patient information, data, and records into system
Ability to work in fast paced, patient-focused environment.
High school Diploma or equivalent

Other Qualifications/ Skill Sets:

Strong Computer Skills– Ability to maneuver within multiple computer systems at once
Proficient in computer applications and software, including Microsoft Office
Prior experience with Denticon or similar scheduling system
Ability to multi-task, prioritize, and manage time effectively
Organizational and time management skills
Effective problem solving abilities
Detail Oriented
Prior Customer Service/ Call Center experience is strongly preferred but not required
Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM