Offer summary

Qualifications:

Bachelor's degree preferred., Minimum of 2 years experience in dispatch, call center, customer service, or hospitality., Excellent problem-solving, organizational, and critical thinking skills., Strong technical and interpersonal abilities, with attention to detail..

Key responsibilities:

Handle high-volume calls from hospital clients across multiple service lines.

Coordinate patient assignments and technician dispatches.

Monitor patient flow and manage shift changes and consolidations.

Ensure compliance with policies and effective communication among team members.

Job description

Description

We are a cutting-edge telemedicine services company specializing in providing remote patient monitoring services 24/7/365. We are setting the standard in the field of neuro-telemetry and we need people to join our rapidly growing team. We're looking to hire team-oriented, self-motivated individuals who are excited to grow with us.

The Operations Coordinator must have excellent problem solving, organizational, critical thinking and professional judgment skills; be comfortable in a fast-paced environment, can see multiple solutions to problems and choose the best possible one. You must also have exceptional technical and interpersonal skills, show extreme attention to detail, and provide excellent customer service to clients, doctors and CortiCare staff.

This is a part-time position. Must be available to work: 2am-2pm PST every Friday.

Requirements

Primary Responsibilities:

High volume call intake from hospital clients on multiple service lines
Detail oriented, inputting data to proprietary system
Coordinate patient assignments to appropriate technologists and/or physicians
Coordinate tech dispatch and completion of order
Assist with investigating and resolving staff issues/concerns
Monitor patient flow and coordinate shift changes, consolidations as needed
Document in internal log, shift issues/occurrences
Ensure that all tasks comply with administrative policies and procedures
Ensure proper communication flow to next in line shift Coordinators
Other Duties as assigned

Must Be Available to Work Below Hours:

· 2am-2pm PST

Job Requirements:

Minimum 2 years professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
Friendly, patient, professional, personable and have a courteous demeanor at all times
Critical thinking
Organization skills
Extremely detail-oriented, with exceptional multi-tasking skills
Proven computer skills including experience with Microsoft Office suite
Experience in working night shifts, preferred
Healthcare/Medical Office experience a plus
Self-reliant/remote working experience a plus
Must have a dedicated workspace, free from unauthorized viewing, i.e., HIPAA compliant
Must have reliable internet
Bachelor’s degree, preferred

CortiCare is an EEO Employer.

Salary Description

$20-21/hour

Required profile