Sr. Product Designer

Job Summary:

As we scale our impact on seniors and their personal supporters, we need an experienced Senior Product Designer who will work with our product, engineering, and internal Operations teams to create user-friendly, high-quality user experiences and elevate the overall impact and value of our product offerings. 

This Product Designer will know that the focus isn't really on the product; it begins and ends with the change we are creating in the lives of seniors and their personal supporters. They will see the product and all its tools as the means to accomplish this impact. They will thrive on deep understanding, trying new things, and being wrong, and will succeed by making measurable changes in the lives of these seniors.

Further, this Product Designer will help us evolve The Helper Bees to the empowered product team model and is comfortable, fluent, and patient with the challenges that come from evolving an organization.

As our first Product Designer, you will play a crucial role in shaping the design and user experience of our products. You should be comfortable hitting the ground running, conducting UX research, and getting in front of customers and internal stakeholders. Your work will be integral to our product discovery process, collaborating closely with the product manager and tech lead to understand user problems and discover effective solutions.

Supervisory Responsibilities:

• None
  
  

Duties/Responsibilities:

• Contribute directly to The Helper Bees’ digital user-facing product strategy and define the future of our service which will help millions of Seniors and their support people identify and fulfill their needs
• Use your product thinking, visual design, interaction, and prototyping skills to help envision and ship features for our core digital user experience
• Understand the needs of seniors, their support people, insurance carrier partners, and internal operations teams deeply to create highly engaging product experiences
• Conduct UX research, including asking questions and engaging with customers and internal stakeholders.
• Design for both mobile and web platforms.
• Optimize  service design, especially in improving internal workflows with Operations.
• Focus on interaction design, information architecture, UX, and accessibility.
• Develop a design library for consistent experiences based on best practices within the consumer-facing design domain
• Consider not just the aesthetics but how everything works together to achieve the intended jobs to be done and deliver value to end users.
• Collaborate with empowered teams focused on outcomes-driven product management.
• Create effective and rapid prototypes to test out ideas quickly.
• Other duties as assigned/necessary

Performance Metrics:

User Satisfaction

• User Feedback Scores: Average user satisfaction rating from surveys and feedback forms post-interaction with the product.
• Sean Ellis Test: Measure of product-market fit for our products and features
  
  

Usability and Accessibility

• Usability Testing Results: Scores from usability tests conducted with seniors, personal supporters, and internal stakeholders.
• Accessibility Compliance: Percentage of compliance with WCAG (Web Content Accessibility Guidelines) standards.

Efficiency and Effectiveness of Workflows

• Task Completion Rate: Percentage of tasks completed successfully by users without assistance.
• Time on Task: Average time taken by users to complete key workflows.

Product Impact

• Change in User Behavior: Measure changes in user behavior and outcomes resulting from product changes (e.g., increased usage of features, reduction in user errors).

Quantifiable Improvements: Specific improvements in seniors' and supporters' lives due to product enhancements (e.g., reduced time in managing health-related tasks, improved health tracking).

Required Skills/Abilities:

• Comfortable working independently and taking initiative as our first product designer.
• Strong skills in lean research, user interviews, and stakeholder engagement.
• Passionate about creating impactful solutions that improve the lives of seniors and their supporters.
• Thrives in a collaborative environment, working closely with product managers and tech leads.
• Demonstrated expertise in interaction design, information architecture, UX, and accessibility.
• Must be 18 years of age or older

Education and Experience:

• 5+ years of experience as a product designer, especially in an environment where priorities can change quickly based on new information
• Proficient in designing for mobile and web, with a solid understanding of service design principles.
• Bonus points for familiarity with insurance products and ecommerce experiences
• Bachelor’s Degree or equivalent experience preferred
• Experience in the healthcare industry is a plus!

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.  The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.    

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.