Patient Navigation Specialist (East Coast Hours)
Offer summary
Qualifications:
Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required., At least 2 years of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings., Proficiency in Microsoft Office; experience with Salesforce CRM is a plus., Excellent communication skills and ability to work independently in a fast-paced environment..Key responsibilities:
- Coordinate patient screening activities and communicate with patients, providers, and vendors.
- Maintain accurate documentation of communications and case progress in Salesforce and other systems.
- Build and maintain strong relationships with stakeholders to support program success.
- Assist with administrative duties and contribute to workflow improvements.
Job description
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, realworld data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in earlystage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Job DescriptionAbout the Role:
We are looking for a fulltime Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence.
This role will be working on EST. Bilingual SpanishEnglish speaking candidates preferred.
Essential Duties and Responsibilities:
- Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams.
- Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
- Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success.
- Participate in territoryspecific meetings with sales and client services associates to align business needs and priorities.
- Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
- Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
- Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
- Achieve team and individual goals related to case management and turnaround times.
- Apply problemsolving skills to resolve escalated situations professionally and efficiently.
- Demonstrate flexibility and adaptability in a fastpaced, dynamic environment.
- Assist with additional administrative duties as assigned to support overall department needs.
- Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.
Qualifications- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
- 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
- Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
- Ability to work independently with excellent time management, multitasking, and organizational skills.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Proven ability to work collaboratively across teams in an operationally complex, multiproduct environment.
- Ability to adapt quickly to changing procedures, policies, and priorities.
- Flexibility with respect to working hours based on client and operational needs.
- Bilingual skills (EnglishSpanish or other languages) are a plus.
- While the position is primarily remote, occasional travel to Guardant Health offices for training or meetings may be required.
Additional Information
Hybrid Work Model: At Guardant Health, we have defined days for inpersononsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
The US hourly range for this fulltime position is $20.75 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
Within the range, individual pay is determined by work location and additional factors, including, but not limited to, jobrelated skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a deskoffice environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, longterm conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http:www.guardanthealth.comjobs
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, realworld data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in earlystage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Job DescriptionAbout the Role:
We are looking for a fulltime Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence.
This role will be working on EST. Bilingual SpanishEnglish speaking candidates preferred.
Essential Duties and Responsibilities:
- Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams.
- Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
- Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success.
- Participate in territoryspecific meetings with sales and client services associates to align business needs and priorities.
- Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
- Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
- Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
- Achieve team and individual goals related to case management and turnaround times.
- Apply problemsolving skills to resolve escalated situations professionally and efficiently.
- Demonstrate flexibility and adaptability in a fastpaced, dynamic environment.
- Assist with additional administrative duties as assigned to support overall department needs.
- Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.
Qualifications- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
- 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
- Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
- Ability to work independently with excellent time management, multitasking, and organizational skills.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Proven ability to work collaboratively across teams in an operationally complex, multiproduct environment.
- Ability to adapt quickly to changing procedures, policies, and priorities.
- Flexibility with respect to working hours based on client and operational needs.
- Bilingual skills (EnglishSpanish or other languages) are a plus.
- While the position is primarily remote, occasional travel to Guardant Health offices for training or meetings may be required.
Additional Information
Hybrid Work Model: At Guardant Health, we have defined days for inpersononsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
The US hourly range for this fulltime position is $20.75 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
Within the range, individual pay is determined by work location and additional factors, including, but not limited to, jobrelated skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a deskoffice environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, longterm conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http:www.guardanthealth.comjobs
About the Role:
We are looking for a fulltime Patient Navigation Specialist I – Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team, you will collaborate with internal departments, vendors, providers, and sales representatives to deliver an exceptional patient experience and operational excellence.
This role will be working on EST. Bilingual SpanishEnglish speaking candidates preferred.
Essential Duties and Responsibilities:
- Serve as the primary point of contact to coordinate patient screening activities, including communication with patients, providers, vendors, and sales teams.
- Communicate professionally and effectively via phone, email, and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
- Build and maintain strong relationships with patients, vendors, sales representatives, and internal stakeholders to support program success.
- Participate in territoryspecific meetings with sales and client services associates to align business needs and priorities.
- Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
- Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
- Monitor and track case progress, escalate issues appropriately, and ensure service level agreements (SLAs) are met.
- Achieve team and individual goals related to case management and turnaround times.
- Apply problemsolving skills to resolve escalated situations professionally and efficiently.
- Demonstrate flexibility and adaptability in a fastpaced, dynamic environment.
- Assist with additional administrative duties as assigned to support overall department needs.
- Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.
- Bachelor’s degree in Biological Sciences, Healthcare Administration, or a related field preferred; high school diploma required.
- 2+ year of experience in customer service within pharma, diagnostics, medical device, biotech, or healthcare settings.
- Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
- Ability to work independently with excellent time management, multitasking, and organizational skills.
- Exceptional written and verbal communication skills, with strong attention to detail.
- Proven ability to work collaboratively across teams in an operationally complex, multiproduct environment.
- Ability to adapt quickly to changing procedures, policies, and priorities.
- Flexibility with respect to working hours based on client and operational needs.
- Bilingual skills (EnglishSpanish or other languages) are a plus.
- While the position is primarily remote, occasional travel to Guardant Health offices for training or meetings may be required.
Additional Information
Hybrid Work Model: At Guardant Health, we have defined days for inpersononsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.
The US hourly range for this fulltime position is $20.75 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
Within the range, individual pay is determined by work location and additional factors, including, but not limited to, jobrelated skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a deskoffice environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, longterm conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.Please visit our career page at: http:www.guardanthealth.comjobs
Qualifications
Required profile
Experience
Other Skills
- Customer Service
- Problem Solving
- Microsoft Office
- Organizational Skills
- Time Management
- Communication
- Physical Flexibility
- Adaptability
- Detail Oriented
- Teamwork
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