Motorcycle Technician Support Representative $18hr+
Offer summary
Qualifications:
Passion for motorcycles and knowledge of motorcycle engines, parts, and accessories., Personal experience working on motorcycles is required., Computer skills including typing, internet navigation, and learning new systems., High school diploma or equivalent; motorcycle tech school graduates preferred..Key responsibilities:
- Assist customers with questions about motorcycle parts, gear, and accessories via phone, email, and chat.
- Help customers place orders and resolve issues related to returns and lost packages.
- Continuously learn about motorcycles to better support customers.
- Collaborate with internal teams to ensure excellent customer experience.
Job description
Company Description
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarketproducts industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through bestinclass ecommerce and retail experiences.
Job Description
The Comoto Rider Support Team is currently looking for Technical Motorcycle Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!
Important Information:
- Compensation is $18$20hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunitiesbonuses, attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
- The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.
- This role requires mechanical knowledge of engines, especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred, a familiarity with wrenching is required!
Product Specialist Customer Service and Sales Customer Loyalty Rider Support; this role is all of those jobs in one. This isnt just about answering customer calls: You love bikes, you love working on bikes, and you love helping riders get the parts and technical assistance they need. You’re the one your buddies call when their bike has an issue, and you reliably have a solution for them! You are an excellent communicator, both verbally and written.
Our Technicians must be be twowheel aficionados that are devotees of the powersports industry and understand the importance of finding the right parts, assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.
Our next Rider Support Tech Team Member will:
- Handle all ranges and levels of interaction with customers via phone, email, and live chat.
- Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
- Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.
- Take service to the next level and help customers place orders for a complete customer experience.
- Continually learn about motorcycles, new and old, across manufacturers and riding disciplines to better keep our customers on the road.
- Work with our logistic, tech, supplier, order management teams, as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detailoriented, proactive, and conscientious with a commitment to selfimprovement.
- Accept coaching and leave the ego at the door, understanding that everyone has more to learn about motorcycles.
- Be a clear and concise communicator, both verbally and through writing.
- Help customers all day, every day.
QualificationsOur next Customer Service and Support Associate will have:
- Commitment to Comoto’s Core Values. You can learn more about those here.
- Passion for motorcycles is required!
- Advanced overall knowledge of motorcycle engines, parts and accessories (required)
- Working knowledge of additional power sports equipment including dirtbikes, UTV, ATV, Scooters and Snowmobiles is a bonus
- Previous experience wrenching on bikes in a professional setting is strongly preferred
- Personal experience working on motorcycles is required.
- Computer skills including competent typing speed, internet navigation, and ability to learn new systems effectively.
- Past experience with customerinvoicing databases a major plus.
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fastpaced, teamdriven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Motorcycle Tech School graduates preferred!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Comoto Holdings is America’s largest omnichannel platform in the powersports aftermarketproducts industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through bestinclass ecommerce and retail experiences.
Job Description
The Comoto Rider Support Team is currently looking for Technical Motorcycle Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!
Important Information:
- Compensation is $18$20hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunitiesbonuses, attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
- The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.
- This role requires mechanical knowledge of engines, especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred, a familiarity with wrenching is required!
Product Specialist Customer Service and Sales Customer Loyalty Rider Support; this role is all of those jobs in one. This isnt just about answering customer calls: You love bikes, you love working on bikes, and you love helping riders get the parts and technical assistance they need. You’re the one your buddies call when their bike has an issue, and you reliably have a solution for them! You are an excellent communicator, both verbally and written.
Our Technicians must be be twowheel aficionados that are devotees of the powersports industry and understand the importance of finding the right parts, assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.
Our next Rider Support Tech Team Member will:
- Handle all ranges and levels of interaction with customers via phone, email, and live chat.
- Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
- Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.
- Take service to the next level and help customers place orders for a complete customer experience.
- Continually learn about motorcycles, new and old, across manufacturers and riding disciplines to better keep our customers on the road.
- Work with our logistic, tech, supplier, order management teams, as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detailoriented, proactive, and conscientious with a commitment to selfimprovement.
- Accept coaching and leave the ego at the door, understanding that everyone has more to learn about motorcycles.
- Be a clear and concise communicator, both verbally and through writing.
- Help customers all day, every day.
QualificationsOur next Customer Service and Support Associate will have:
- Commitment to Comoto’s Core Values. You can learn more about those here.
- Passion for motorcycles is required!
- Advanced overall knowledge of motorcycle engines, parts and accessories (required)
- Working knowledge of additional power sports equipment including dirtbikes, UTV, ATV, Scooters and Snowmobiles is a bonus
- Previous experience wrenching on bikes in a professional setting is strongly preferred
- Personal experience working on motorcycles is required.
- Computer skills including competent typing speed, internet navigation, and ability to learn new systems effectively.
- Past experience with customerinvoicing databases a major plus.
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fastpaced, teamdriven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Motorcycle Tech School graduates preferred!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Comoto Rider Support Team is currently looking for Technical Motorcycle Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!
Important Information:
- Compensation is $18$20hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunitiesbonuses, attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
- The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.
- This role requires mechanical knowledge of engines, especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred, a familiarity with wrenching is required!
- Handle all ranges and levels of interaction with customers via phone, email, and live chat.
- Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
- Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.
- Take service to the next level and help customers place orders for a complete customer experience.
- Continually learn about motorcycles, new and old, across manufacturers and riding disciplines to better keep our customers on the road.
- Work with our logistic, tech, supplier, order management teams, as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detailoriented, proactive, and conscientious with a commitment to selfimprovement.
- Accept coaching and leave the ego at the door, understanding that everyone has more to learn about motorcycles.
- Be a clear and concise communicator, both verbally and through writing.
- Help customers all day, every day.
- Commitment to Comoto’s Core Values. You can learn more about those here.
- Passion for motorcycles is required!
- Advanced overall knowledge of motorcycle engines, parts and accessories (required)
- Working knowledge of additional power sports equipment including dirtbikes, UTV, ATV, Scooters and Snowmobiles is a bonus
- Previous experience wrenching on bikes in a professional setting is strongly preferred
- Personal experience working on motorcycles is required.
- Computer skills including competent typing speed, internet navigation, and ability to learn new systems effectively.
- Past experience with customerinvoicing databases a major plus.
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fastpaced, teamdriven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Motorcycle Tech School graduates preferred!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Qualifications
Our next Customer Service and Support Associate will have:
Product Specialist Customer Service and Sales Customer Loyalty Rider Support; this role is all of those jobs in one. This isnt just about answering customer calls: You love bikes, you love working on bikes, and you love helping riders get the parts and technical assistance they need. You’re the one your buddies call when their bike has an issue, and you reliably have a solution for them! You are an excellent communicator, both verbally and written.
Our Technicians must be be twowheel aficionados that are devotees of the powersports industry and understand the importance of finding the right parts, assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.
Our next Rider Support Tech Team Member will:
Required profile
Experience
Other Skills
- Customer Service
- Mechanical Aptitude
- Problem Solving
- Sales Acumen
- Computer Literacy
- Hospitality
- Social Skills
- Time Management
- Communication
- Analytical Skills
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