Offer summary

Qualifications:

1-2 years of experience in dispatch, operations, or customer service management within the HVAC or related service industry., Strong customer service skills and experience., Proficiency in English communication, both verbal and written., Ability to manage team scheduling, performance, and conflict resolution..

Key responsibilities:

Oversee daily operations, including customer service and technician dispatch.

Lead and manage the team to foster a positive and accountable environment.

Respond to service requests, schedule technicians, and address customer concerns.

Monitor operational performance and use internal systems to track key metrics.

Job description

As the Dispatcher, you will serve as the central hub for daily operations, overseeing customer service, technician dispatch, team leadership, and overall business performance. You will play a vital role in fostering a positive team culture, ensuring customer satisfaction, and driving operational efficiency and growth.

Key Responsibilities

Team Leadership & Management

• Foster a collaborative, accountable, and positive team environment

• Oversee team scheduling, performance evaluations, and conflict resolution

Customer Service & Dispatch

• Respond to incoming service requests and inquiries with professionalism and courtesy

• Schedule and dispatch technicians for service, maintenance, and sales calls

• Address customer concerns to ensure a high level of satisfaction

Business Operations

• Manage daily office workflows and administrative tasks

• Monitor and optimize operational processes to support profitability and growth

• Work closely with ownership to meet sales targets and manage key accounts

Quality Control & Reporting

• Ensure timely completion of jobs to high standards

• Track key performance metrics including:

o Return rates

o Crew retention

oCustomer satisfaction

• Use internal systems (ServiceTitan) to manage reporting and operations

Requirements

1–2 years of experience in dispatch, operations, or customer service management specifically within the HVAC or a related service industry

Strong customer service experience

English communication skills, both verbal and written

Schedule: Monday to Friday, 8:00 AM – 6:00 PM CST | 9:00PM7AM PHT
Job type: Fulltime