At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founderled and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest longterm and postacute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is humanfirst and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decisionmaking. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations**

For Remote Roles: As this role is remote, there will be inoffice events that will require travel to and from the Mississauga andor Salt Lake City office. These will include, but not limited to, onboarding, team events, semiannual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the officelocation specified in the job listing. This will include, but not limited to, weeklybiweeklymonthly events in the office with your specific team. This is a requirement for this role.

PointClickCare is looking for an outstanding Senior Product Manager – Agentic Platform. In this role, you contribute to PointClickCare’s vision and strategy for an agentic platform, define and own roadmaps for agentic platform in the broader AI platform, and drive execution and delivery to ensure overall success with agents and agentic AI across the entire product portfolio. You represent the needs of customers, healthcare providers, industry partners and other related network members internally and externally. To succeed in this role, you draw upon your knowledge and experience of AI agents in health data and AI platforms applying your experience with development, use in products, and adapting based on customer feedback. You have a track record of building sophisticated and transformative solutions – from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value. You bring strengths in clear communication, translating from technical platform components to platform components to nontechnical audiences.

Key Responsibilities:Understand and represent the needs of current and future users of AI Agents and Agentic AI, delivered in a broader AI platform.
Contribute to strategy and multiyear Agent platform roadmap to enable products and users to rapidly develop, configure, and manage agents to drive improved health outcomes, clinician efficiency, and other business goals
Build and manage backlogs, prioritizing product investments by making inquisitive, decisive tradeoffs using datadriven analysis, sound judgement, and from your experience with AI Agents in production use cases.
Collaborate with Data Scientists, Engineering, User Experience, Technical Writers, and other product managers leveraging agile processes and Design Thinking.
Liaise with Product teams and other functions to ensure successful adoption and support use in product launches and releases.

Required Experience:
5+ years of Software Product Management experience. Preference for experience with healthcare data and intelligence (ML, NLP, LLMSLM)
2+ years working with AI, 1 year with agents, including experience working in production use cases and adapting based on customer feedback
Experience working with multiple product teams and data science teams.
2+ years working within a broader health data platform, either with experience with commercial tools (Databricks, Snowflake, Microsoft Open AI studio, Cloudera etc) or a custom built data platform.
Familiarity with Healthcare Data and its use across the range of PointClickCare’s customer segments and users. Work experience with Health Plans, EHRs, and Long Term PostAcute providers is strongly desired.
Proven track record of managing products, innovation, deep curiosity, and drive for building great products.
Computer Science, Engineering, Information Technology, or related degree
Strong written and oral communication skills with internal and external stakeholders
Solid understanding of Agile practices
SaaS, PaaS Cloud software experience

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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domesticcivil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information.

Senior Product Manager –Agentic Platform (US)

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