Sales & Customer Support Assistant (Remote AEST Hours)

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

The Outline logo
The Outline https://theoutline.com/
11 - 50 Employees
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Job description

About the Company

Our client is a fast-growing, contractor-led supplier of tools, consumables, and construction essentials serving customers across Australia. With deep industry roots and hands-on experience, they deliver smarter service and faster supply to a growing client base in the building and construction space. Backed by practical knowledge and a no-nonsense approach. They built a trusted reputation with trades and contractors across NSW and beyond. The team is driven by speed, precision, and a commitment to reliable delivery, making them a go-to name on any job site.

This is a fantastic opportunity to join a supportive, results-driven environment and contribute directly to the efficiency and quality of sales operations.


Quote Follow-Up (Within 48 Hours)
  • Proactively follow up on all customer quotes via phone or email within 48 hours.
  • Provide additional information or assistance to support the purchasing decision.

    • Customer Call Handling & Sales Support
  • Handle incoming customer calls professionally, taking clear and accurate notes.
  • Respond to basic queries and redirect complex enquiries to relevant account managers.

    • Pricing & Product Availability
  • Check and provide up-to-date pricing and availability using supplier and inventory data.
  • Guide customers toward appropriate tools and materials for their project needs.

    • Client Satisfaction Follow-Ups
  • Contact clients post-delivery to confirm satisfaction and timelines.
  • Log feedback and escalate concerns to sales or logistics for prompt resolution.

    • CRM & Quote Management
  • Maintain accurate and updated records in the CRM system (Zoho).
  • Log interactions, tasks, and quote progress to ensure visibility across the sales team.

    • Sales Administrative Support
  • Assist with quote preparation, client communication, order confirmations, and document updates.
  • Enable sales reps to focus on relationship building and closing deals.

    • Dispatch & Logistics Coordination
  • Communicate with the Sydney-based logistics team regarding delivery schedules and ETAs.
  • Keep customers informed about the status of their deliveries.

    • Product Knowledge & Upselling
  • Stay informed about the clients product range and recommend solutions based on customer needs.
  • Identify upsell opportunities or alternate product suggestions.

    • Lead Identification via BCI & Market Monitoring
  • Monitor industry platforms (e.g., BCI) to identify upcoming construction projects and potential leads.
  • Share qualified leads with the sales team to support pipeline growth.

    • Skills and Qualifications
  • Minimum 2 years of customer service, admin, or sales support experience
  • Excellent spoken and written English communication skills
  • Strong phone manner with a professional and friendly approach
  • Experience using CRM systems (Zoho preferred)
  • Detail-oriented with strong organisational and follow-up skills
  • Ability to work independently and manage priorities effectively
  • Basic understanding of construction tools, consumables, or supply chains is a plus
  • Experience with lead generation platforms is advantageous
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Product KnowledgeSales ManagementMicrosoft Dynamics CRMLead GenerationTelephonyConstruction EngineeringZoho Office Suite

    Other Skills

    • Customer Service
    • Organizational Skills
    • Detail Oriented
    • Time Management
    • Communication
    • Problem Solving
    Are you interested?

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