Offer summary

Qualifications:

Minimum 2 years of customer service, admin, or sales support experience., Excellent spoken and written English communication skills., Experience using CRM systems, preferably Zoho., Strong organizational and follow-up skills with attention to detail..

Key responsibilities:

Proactively follow up on customer quotes within 48 hours.

Handle incoming customer calls and respond to queries.

Check and provide up-to-date pricing and product availability.

Maintain accurate records in the CRM system and support sales activities.

Job description

About the Company

Our client is a fastgrowing, contractorled supplier of tools, consumables, and construction essentials serving customers across Australia. With deep industry roots and handson experience, they deliver smarter service and faster supply to a growing client base in the building and construction space. Backed by practical knowledge and a nononsense approach. They built a trusted reputation with trades and contractors across NSW and beyond. The team is driven by speed, precision, and a commitment to reliable delivery, making them a goto name on any job site.

This is a fantastic opportunity to join a supportive, resultsdriven environment and contribute directly to the efficiency and quality of sales operations.

Quote FollowUp (Within 48 Hours)Proactively follow up on all customer quotes via phone or email within 48 hours.
Provide additional information or assistance to support the purchasing decision.

Customer Call Handling & Sales Support
Handle incoming customer calls professionally, taking clear and accurate notes.
Respond to basic queries and redirect complex enquiries to relevant account managers.

Pricing & Product Availability
Check and provide uptodate pricing and availability using supplier and inventory data.
Guide customers toward appropriate tools and materials for their project needs.

Client Satisfaction FollowUps
Contact clients postdelivery to confirm satisfaction and timelines.
Log feedback and escalate concerns to sales or logistics for prompt resolution.

CRM & Quote Management
Maintain accurate and updated records in the CRM system (Zoho).
Log interactions, tasks, and quote progress to ensure visibility across the sales team.

Sales Administrative Support
Assist with quote preparation, client communication, order confirmations, and document updates.
Enable sales reps to focus on relationship building and closing deals.

Dispatch & Logistics Coordination
Communicate with the Sydneybased logistics team regarding delivery schedules and ETAs.
Keep customers informed about the status of their deliveries.

Product Knowledge & Upselling
Stay informed about the clients product range and recommend solutions based on customer needs.
Identify upsell opportunities or alternate product suggestions.

Lead Identification via BCI & Market Monitoring
Monitor industry platforms (e.g., BCI) to identify upcoming construction projects and potential leads.
Share qualified leads with the sales team to support pipeline growth.

Skills and Qualifications
Minimum 2 years of customer service, admin, or sales support experience
Excellent spoken and written English communication skills
Strong phone manner with a professional and friendly approach
Experience using CRM systems (Zoho preferred)
Detailoriented with strong organisational and followup skills
Ability to work independently and manage priorities effectively
Basic understanding of construction tools, consumables, or supply chains is a plus
Experience with lead generation platforms is advantageous