Product Operations Specialist | Knowledge
Offer summary
Qualifications:
Minimum 3 years of experience in system architecture, design thinking, or operational analytics., Experience managing large-scale projects across multiple teams., Strong investigative and critical thinking skills., Effective communication and technical writing abilities..Key responsibilities:
- Own and improve knowledge management systems and practices.
- Ensure the accuracy and usability of AI-related knowledge inputs.
- Design and maintain processes for organizing and surfacing product knowledge.
- Collaborate with cross-functional teams to optimize documentation and knowledge tools.
Job description
About RampRamp is a financial operations platform designed to save companies time and money. Our allinone solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with builtin intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from familyowned farms to ecommerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastestgrowing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the RoleRamp is seeking a dynamic, technically inclined operator to help us develop the most effective knowledge management systems and practices in the tech industry. Ramp believes that to amplify the power of AI internally and for our customers, we need to build a robust system for the creation, upkeep, and evolution of knowledge about our products, operations, and gotomarket strategies. You will combine powerful AI systems and streamlined, effective operational processes to ensure that the bar for quality and accuracy of our company’s written information is worldclass. As a member of the Product Operations team, you will collaborate closely with Product Managers, other Product Operators, Product Marketing, Customer Support, and Learning & Development to ensure that our knowledge operations and systems keep up even as Ramp remains one of the highest velocity software companies in the world, shipping hundreds of new features every year. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring consistency across all documentation
What You’ll Do
Own Knowledge Management at Ramp, ensuring salespeople can correctly pitch the product, success managers can better design the perfect Ramp configuration with a new customer, and support specialists can accurately unblock a customer with an urgent question
Own the critical inputs to our AI products and tooling ensure that our increasingly prolific customer and operatorfacing AIsystems are impressively accurate and easy to develop
Design systems and processes that organize and surface product knowledge throughout the company, and AI systems that scan knowledge sources to spot and remediate conflicts or errors
Own our product knowledge tooling stack build and upkeep centralized knowledge repositories, establish taxonomy, metadata, versioncontrol, and governance standards. Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the tools
Evangelize knowledge management best practices to internal teams, building tools and generating new information
Define KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to the high bar you want Ramp to achieve
Bring in the evolving best practices for this space as the world continues to rapidly change
What You Need
Minimum 3 years of experience
Experience delivering projects around system architecture, design thinking, or operational analytics
Crossfunctional knowhow with experience managing largescale projects that span many teams
Extensive experience building new operational processes from start to finish with measurable results
Ability to work in undefined spaces and think from first principles
Strong investigative and critical thinking skills
Effective and clear communicator with solid technical writing skills
Deep user of modern AI systems to execute on processes, solve problems, and more
[Preferred] Academic or professional experience with information systemslibrary science, knowledge management, or operations research
Nice to Haves
Ramp is seeking a dynamic, technically inclined operator to help us develop the most effective knowledge management systems and practices in the tech industry. Ramp believes that to amplify the power of AI internally and for our customers, we need to build a robust system for the creation, upkeep, and evolution of knowledge about our products, operations, and gotomarket strategies. You will combine powerful AI systems and streamlined, effective operational processes to ensure that the bar for quality and accuracy of our company’s written information is worldclass. As a member of the Product Operations team, you will collaborate closely with Product Managers, other Product Operators, Product Marketing, Customer Support, and Learning & Development to ensure that our knowledge operations and systems keep up even as Ramp remains one of the highest velocity software companies in the world, shipping hundreds of new features every year. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring consistency across all documentation
What You’ll Do
Own Knowledge Management at Ramp, ensuring salespeople can correctly pitch the product, success managers can better design the perfect Ramp configuration with a new customer, and support specialists can accurately unblock a customer with an urgent question
Own the critical inputs to our AI products and tooling ensure that our increasingly prolific customer and operatorfacing AIsystems are impressively accurate and easy to develop
Design systems and processes that organize and surface product knowledge throughout the company, and AI systems that scan knowledge sources to spot and remediate conflicts or errors
Own our product knowledge tooling stack build and upkeep centralized knowledge repositories, establish taxonomy, metadata, versioncontrol, and governance standards. Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the tools
Evangelize knowledge management best practices to internal teams, building tools and generating new information
Define KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to the high bar you want Ramp to achieve
Bring in the evolving best practices for this space as the world continues to rapidly change
Minimum 3 years of experience
Experience delivering projects around system architecture, design thinking, or operational analytics
Crossfunctional knowhow with experience managing largescale projects that span many teams
Extensive experience building new operational processes from start to finish with measurable results
Ability to work in undefined spaces and think from first principles
Strong investigative and critical thinking skills
Effective and clear communicator with solid technical writing skills
Deep user of modern AI systems to execute on processes, solve problems, and more
[Preferred] Academic or professional experience with information systemslibrary science, knowledge management, or operations research
Nice to Haves
What You Need
Required profile
Experience
Other Skills
- Communication
- Analytical Skills
- Critical Thinking
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