Spanish Speaking Online Platform Support Agent

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanishspeaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team!

Responsibilities

• Assist Spanishspeaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
• Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
• Provide clear instructions and guidance on how users can best navigate and utilize the platform.
• Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
• Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
• Stay updated on platform developments and new features to offer accurate support.
• Perform followup communications with users to confirm their satisfaction with the assistance received.

• Requirements

  • Fluent in Spanish and English, both written and verbal.
  • Prior experience in customer support or technical assistance, especially within an online service environment.
  • Strong technical skills and knowledge of online platforms and their functionalities.
  • Effective problemsolving abilities and a proactive approach to customer inquiries.
  • Excellent communication and interpersonal skills, with a strong emphasis on customer service.
  • Familiarity with CRM software and customer support systems is advantageous.
  • Ability to work autonomously and deliver highquality service in a multifaceted environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...