Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customercentric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating highstake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
Ideals Virtual Data Room : A webbased cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board : A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve highstake decisions in a fast, secure, and compliant way.

The role

Ideals reached 440 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a Middle+ Senior Service Desk Specialist remotely in Colombia to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.

If you thrive in dynamic environments and possess a cando attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.

You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.

Schedule: remote from any city in Colombia, 8hour workday local time; no night shifts.

Please kindly send your CV in English

What you will do
Provide efficient remote technical support to Ideals employees
Maintain internal service health: monitor, diagnose, and resolve failures
Manage cloud server lifecycle: procurement, contract renewals, and optimization
Administer cloud services: access, usage, licensing, and automation
Manage hardwarerelated tasks, including overseeing the shipping, retrieval, and tracking of employee equipment through our vendor
Enroll and manage Windows and macOS devices through MDM solutions
Collaborate with the Information Security team on securityrelated tasks
Execute seamless migrations of cloud and onpremises services

What you bring
4+ years of experience as a Service Desk Specialist
Experience of completing requests on L3 level of internal IT Support
Advanced level of English (C1), both spoken and written
Strong technical problemsolving and troubleshooting skills
Experience in installation, configuration, and troubleshooting of Windows or macOS
Experience in supporting cloud solutions, including managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
Knowledge of IT Service Management tools
Experience in managing IT assets, such as laptops and monitors, in a Configuration Management Database (CMDB)

Nice to have
Knowledge in networking fields
Experience with creation and administration of basic workflows in Jira
Ciscoissued certification ITIL foundation Comptia A+ or above
Basic experience in PowerShell and Bash

Our assessment process
Oneway video interview (15 mins) and Online Test (15 mins)
Screening call with the Talent Acquisition Specialist (30 mins) optional
Test task (up to 3 hours)
Interview with the Hiring Manager (90 mins)
Competencybased interview with the Talent Acquisition Specialist (90 mins)
What we offer
We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work
• Remotefirst model with teams distributed globally
• Home office set up budget
• Highend laptop, monitor and any additional IT equipment needed
• Reimbursement of coworking space expenses

For your wellbeing
• Wellness budget for sports, yoga, mental, and other healthrelated activities
• Reimbursement of participation in sports competitions
• Paid time off following the legislation and common market practice

For your growth
• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and selfdevelopment books and subscriptions compensation
• Ideals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities

Extra perks
• Budget for local gatherings in global locations
• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for likeminded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers’ physical, mental, financial, and personal wellbeing and encourage a healthy lifestyle and active living.

Idealers work in a remotefirst model, meaning we collaborate from anywhere – either home, cafe, coworking space, or one of our offices. Some roles may have specific locationbased requirements, including inoffice and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Service Desk Specialist (Internal IT Support)

Offer summary

Qualifications:

Key responsibilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

Help Desk Technician Related jobs

Maintenance Technician (Whites CreekNashville area)

Maintenance Technician Dallas

Especialista en Asistencia Comercial (SSS)

Maintenance Technician Arlington

Maintenance Technician Frisco TX