Cloud Engineer (Contract Position)

This is a contract position through Alcor BPO.

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. Were leading the way in developing cuttingedge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, youll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. Were not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by worldclass investors such as AndreessenHorowitz, IVP, and CapitalG.

Pindrop’s Cloud Engineering teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop Cloud Engineering teams are where you need to be!

What you’ll do

• Design, document, build, maintain, optimize and support a wide array of Largescale, highly available multicloud infrastructure and services
• Own key components of our SaaS platform running on AWS and GCP cloud
• Manage, optimize, and evolve our observability infrastructure and processes.
• Analyze performance,usability, and platform stability challenges and propose innovative solutions to solve them
• Identify bottlenecks, manual, or suboptimal processes and automatecode them into a highly reliable and reportable system
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Mature our processes from adhoc to optimized and welldocumented
• Improve scalability of various Cloud components to improve Cloud cost and stability.

• Who you are

  • You wear many different hats, juggle multiple priorities, context shift quickly, and thrive in an environment where you dont have a strictly defined job definition
  • You have the ability to understand software and cloud platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform, and share your findings
  • You make relevant, specific, and highvalue recommendations for the design or implementation of a platform. This includes automation, features, security, manageability, etc.
  • You are very selfmotivated and work with minimal supervision
  • You see a problem, own it, solve it, and do it
  • You have a passion for technology and are constantly researching newemerging solutions
  • You are not afraid to dig into technology you’ve never used before
  • You take accountability, do the things you say you’ll do, underpromise and overdeliver
  • You are resilient in the face of challenges, change, and ambiguity
  • You are optimistic and believe that you can make a problem into a solution
  • You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
  • You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

  • Your skillset

    • Experience in designing, building and operating largescale automated cloud services in multiple zones and regions in GCP and AWS
    • Handson experience building and managing systems with Container Orchestration platforms like Kubernetes(GKEEKS) and service mesh.
    • Experience in designing, implementing, and maintaining the systems that monitor, analyze, and report on the health and performance of software applications and infrastructure
    • Experience in implementing and optimizing standardized centralized logging pipelines to collect , aggregate, and store logs from various sources
    • Experience in oncall management, troubleshooting, and system administration tasks.
    • 57 years of experience in cloud platforms such as AWS , GCP as DevOps andor SRE roles
    • Experience with Terraform, PackerAnsible, Helm, FluxArgoCD, Istio
    • Scripting expertise, preferably Python, Bash andor TypeScript
    • Strong hands on experience various CICD toolset and internal services that you will help manage: GithubGH Actions, Jenkins, JFrog, VMWare, Prometheus, Grafana etc
    • PostgreSQL, MySQL or similar DB experience in both building highly available systems as well as writing complex queries and debugging
    • Demonstrated history working within a distributed architecture and CICD best practices
    • Telephony infrastructure experience is a plus

    • What’s in it for you

      As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Companywide Rest Days.

      
      Within 30 days you’ll

      • Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
      • Be onboarded, accounts created, access verified
      • Begin getting familiar with our different products, services, workflows, deployments, and environments.
      • Understand expectations for the team, and be able to start planning for development and contributing to projects.
      • Begin submitting and reviewing PRs

      • Within 60 days you’ll

        • Understand expectations for the team, and be able to start planning for development and contributing to projects.
        • Begin submitting and reviewing PRs

        • Within 90 days you’ll

          • Have an intermediate level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the teams architectural methodology.

          • What we offer

            As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voicedriven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

            • Competitive compensation, including equity for all employees
            • Unlimited Paid Time Off (PTO)
            • Remotefirst culture

            • What we live by

              At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

              • Audaciously Innovate We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
                
                
              • Evangelical Customers for Life We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
                
                
              • Execution Excellence We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
                
                
              • Win as a Company Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
                
                
              • Make a Difference Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

              • Not sure if this is you?

                We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

                Pindrop is an Equal Opportunity Employer

                Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital andor veteran status.