Requisition Number: 101606
Service Desk Representative
Location: MUST LIVE IN THE STATE OF OHIO,
Fully remote
Salary: $17.50hr depending on experience
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Insight at a Glance
- 14,000+ engaged teammates globally
- #20 on Fortune’s Worlds Best Workplaces™ list
- $9.2 billion in revenue
- Received 35+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2023 by Insight globally
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- Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), emails, Chat, web forms, or client trackingticketing databases.
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, andor reference materials.
- Assist with all aspects of technical support, including onsite visits as needed.
- Data entry (management of data) accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardwaresoftware, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
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- Twoyear associate degree (field related) or equivalent experience required.
- Minimum of oneyear helpdesk experience in a corporate environment, two years preferred.
- Comprehensive knowledge of computer hardwaresoftware concepts.
- This position requires extensive working knowledge of hardwaresoftware concepts, including Microsoft products and networkaccount management tools.
- Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
- Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required.
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Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match we still want to hear from you!The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a peoplefirst company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills
As a Services Desk Representative, you will get to:
