Product Operations, Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, highquality, and sustainable healthcare for all.

We are seeking a missiondriven, innovative, and outcomesoriented product management leader to join our industryrecognized athenaOne Product Operations team. Featured by Gartner and in Melissa Perri’s groundbreaking book Product Operations: How Successful Companies Build Better Product at Scale, this team plays a critical role in governing over 260 scrum teams delivering features to more than 10,000 customers—advancing athenahealth’s vision of a thriving healthcare ecosystem.

Position Summary:

As a Senior Manager in Product Operations, you will be accountable for driving crosssubdivision portfolio outcomes in close partnership with R&D leadership and peer functions. You bring deep expertise in Boulder and Roadmap processes and proactively leverage key levers across the Software Development Life Cycle (SDLC) to deliver exceptional results. You will lead both through direct contribution and by developing a highperforming team, while championing continuous improvement across Product Operations, R&D, and Release Readiness.

In this role, you will lead a midsized team based in Chennai and Bangalore, India, focused on delivering analyticsdriven, consultative insights that span the entire product lifecycle—from roadmap planning through alphabeta testing to postGA outcomes. You will be accountable for driving crosssubdivision portfolio outcomes in close partnership with Product Operations leaders and AHI product management leadership.

Responsibilities included

· Align work with product and company priorities to optimize performance at the Boulder level.

· Connect strategic goals to product internal & external roadmaps, clearly articulating value at both the feature and portfolio levels.

· Partner with Product Management leaders to drive portfolio and product strategy

· Conduct regular portfolio reviews with subdivision leadership to assess progress and surface risks.

· Establish effective relationships with key stakeholders across athena in order to streamline process of gathering ideasinputs that improve product decisions

· Demonstrate a selfstarting mindset by independently driving initiatives that improve outcomes and efficiency.

· Identify and improve SDLC processes to drive better outcomes with less effort.

· Actively contribute to the Product Management Guild by sharing best practices, fostering crossfunctional alignment, and supporting community growth.

· Define and implement team strategy in collaboration with the Executive Director and peer Senior Managers.

· Develop and coach direct reports, focusing on performance, growth, succession planning, and developing a bench for product management jobs

· Lead team participation in R&D operating cadences and zone leader forums.

· Drive consistent execution of Product Operations services across the product lifecycle, from planning through postGA.

· Partner with U.S.based leadership to optimize services and promote best practices across R&D.

· Ensure team alignment with subdivision goals and forecast capacity 1–2 releases ahead, with predictive planning for 3–4 releases.

· Foster a highperforming, collaborative team culture that delivers measurable value to R&D stakeholders.

Education, Experience, & Skills Required

· Bachelor’s Degree required; Degree (Bachelor’s or Masters) in healthcare related field, Business, or computer science preferred

· Understanding of healthcare health IT environment preferred

· 2 5 years or product management experience

· Excellent verbal and written communication skills

· Comfortable with AI technologies and investments

· 10+ years working with stakeholders in a business environment, working across crossfunctional groups

· Understanding of product management best practices, including agile development environments

· Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities

· Proven people leader with a track record of driving outcomes through others and develop benches of talent

· Skilled in building, scaling, and developing highperforming functions

· Communicates strategic direction clearly and aligns teams to longterm goals at a senior leadership level

· Champions a customerfirst mindset and continuous improvement

Behaviors & Abilities Required:

· Highly selfmotivated, with the ability to teach and learn at a rapid pace

· Passion for improving healthcare, with empathy for the user of our products and services

· Strong negotiation and problem solving skills, with energy & enthusiasm for solving unknowns

· Ability to influence both horizontally and vertically inside and outside of athena

· Appreciation for the software development process and the varying personalities in the crossfunctional groups we work with

· Experienced, confident presenter to all audiences

· Ability to prioritize and to multitask in a face paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to manager

· Ability to work collaboratively as well as part of an extended, crossfunctional team

· Strong inoffice presence with team and R&D key stakeholders. Up to 15% travel based on project work and team composition (subject to change).